Dalton Faulkner
Shift Manager For A Resturant
Conway,AR
Summary
Driven professional with a proven track record in operations management and team development, notably at Skinny J's. Excelled in enhancing customer satisfaction and maintaining safety compliance. Skilled in leveraging tech-savviness and excellent communication to lead teams and optimize performance. Demonstrated ability to troubleshoot equipment and handle customer complaints effectively, fostering a positive environment and achieving significant results. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
10
10
years of professional experience
Work History
Shift Lead Manager
Skinny J's
08.2021 - Current
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Set overall vision and provided team leadership.
School Custodian
ACDC
05.2015 - 10.2015
- Checked in and stocked inventory throughout facility.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Moved furniture for cleaning and set up for special events.
Walmart Cashier
Walmart
05.2014 - 05.2015
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Osceola High School
Osceola, AR 05.2001 -
Skills
Team motivation
Operations Management
Rules Enforcement
Handling Customer Complaints
Decision-Making
Safety Compliance
Team Development
Equipment Troubleshooting
Tech-Savvy
Computer Skills
Customer Service
Excellent Communication
Timeline
Shift Lead Manager
Skinny J's
08.2021 - Current
School Custodian
ACDC
05.2015 - 10.2015
Walmart Cashier
Walmart
05.2014 - 05.2015
High School Diploma -
Osceola High School
05.2001 -
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