Dalton Figueroa
Brownsville
Summary
Accomplished Crew Trainer at McDonald's, adept in customer service and employee training. Spearheaded a training curriculum optimization, reducing training time while maintaining quality. Excelled in coaching, setting a high standard for performance and service, and significantly improving team efficiency and food safety practices.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
04.2024 - 12.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Provided coaching and mentoring to employees.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Established and maintained quality control standards.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
Crew Trainer
McDonald's
12.2021 - 03.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Provided coaching and mentoring to employees.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Reduced training time without compromising quality by optimizing training curriculum and delivery methods.
- Documented training and progress on database to enable tracking history and maintain accurate records.
Education
Associate of Arts - Criminal Justice
Texas Southmost College
Brownsville, TX12-2025
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Active listening
- Safe food handling
- Cleaning and sanitation
- Coaching and mentoring
Accomplishments
- Documented and resolved issues which led to better results.
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Trainer
McDonald's
04.2024 - 12.2024
Crew Trainer
McDonald's
12.2021 - 03.2024
Associate of Arts - Criminal Justice
Texas Southmost College
Similar Profiles
Quwalyn LeeQuwalyn Lee
Customer Service Sales Representative at McDonald'sCustomer Service Sales Representative at McDonald's
Oliver SchulzOliver Schulz
Cashier at McDonald'sCashier at McDonald's
Sylvia OrtizSylvia Ortiz
Prep Line Cook at McDonald'sPrep Line Cook at McDonald's
Carolina RamosCarolina Ramos
Crew Member at McDonald'sCrew Member at McDonald's
Angel RodriguezAngel Rodriguez
Lifeguard at Beach Water ParkLifeguard at Beach Water Park