DALTON HAWKINS
Richmond,VA
Summary
Experienced with analyzing and interpreting complex data to optimize operational efficiency. Utilizes data-driven strategies to streamline processes and improve productivity. Knowledge of process optimization and data analysis to support strategic decision-making.
Overview
5
5
years of professional experience
Work History
Operations Analyst
Pinnacle
07.2024 - Current
- Analyze customer requested work orders to determine the cause and resources needed to efficiently dispatch first responders.
- Working Knowledge and proficiency of multiple different system and applications to include ARM, TRSI, NMS, MIMS, ARCOS, SRRS, and other office based software.
- Collaborated with cross-functional teams to swiftly update information to accurately reflect outage causes and estimated restoration times
- Optimized operational efficiency by analyzing and streamlining processes.
Teaching Assistant
The Faison Center
05.2024 - 07.2024
- Assisted in maintaining classroom organization to ensure a conducive learning environment.
- Contributed to classroom activities that encouraged creativity and critical thinking among students.
- Prepared instructional materials for supporting lesson delivery and student engagement.
- Assisted teachers in delivering engaging lessons for improved student participation.
Extended School Year Program and Substitute Teacher
HANOVER CO. PUBLIC SCHOOLS
06.2022 - 05.2024
- Counseled and directed special needs children participating in summer school
- Adapted to different content strategies to satisfy the needs of mentally and physically impaired students
- Instructing large scale classroom activity, enabling students to successfully learn required coursework
President
THETA CHI FRATERNITY
11.2020 - 11.2021
- Led a group of 50, navigating organization obstacles and exceeding Chapter goals
- Achieved the 'Chapter of Excellence Award' from local and national Chapter offices
- Directed an executive board, delegating and managing group tasks
- Organized and led weekly Chapter and Executive meetings following Robert's Rules
Chairman
CHAPTER PRESIDENT'S ADVISORY COUNCIL
11.2020 - 11.2021
- Served on a National Advisory Board, counseling the National Chapter on policy and proposals
- Selected to serve as 1 of 8 out of 163 presidents across North America
- Brought previous leadership and management experience to the Council
Risk Management Director
THETA CHI FRATERNITY
11.2019 - 11.2020
- Directed and advised committees within the organization
- Collaborated with the executive board to make decisions on safety related policy and goals
Education
Bachelor of Science - Criminal Justice
LONGWOOD UNIVERSITY
FARMVILLE, VA01.2024
Skills
- Management
- Leadership
- Communication
- Analytical Decision Making
- Adaptability
- Trustworthiness
- Public Speaking
- Conflict Resolution
- Data analysis
- Workflow optimization
Primary Assets
- Management
- Leadership
- Communication
- Analytical Decision Making
- Adaptability
- Trustworthiness
- Public Speaking
- Conflict Resolution
Timeline
Operations Analyst
Pinnacle
07.2024 - Current
Teaching Assistant
The Faison Center
05.2024 - 07.2024
Extended School Year Program and Substitute Teacher
HANOVER CO. PUBLIC SCHOOLS
06.2022 - 05.2024
President
THETA CHI FRATERNITY
11.2020 - 11.2021
Chairman
CHAPTER PRESIDENT'S ADVISORY COUNCIL
11.2020 - 11.2021
Risk Management Director
THETA CHI FRATERNITY
11.2019 - 11.2020
Bachelor of Science - Criminal Justice
LONGWOOD UNIVERSITY