Dalton Herrmann
Jacksonville,FL
Summary
Dynamic Client Solutions Specialist at Forever Vets Animal Hospital, adept at enhancing customer satisfaction through effective conflict resolution and meticulous attention to detail. Streamlined payment processes, ensuring timely collections and improved client understanding of wellness plans, resulting in elevated service quality and client retention.
Overview
4
4
years of professional experience
Work History
Client Solutions Specialist
Forever Vets Animal Hospital
06.2021 - Current
Managed multiple tiers of pet plans focused on vaccinations and wellness.
Managed confidential communications about account balances following plan cancellations.
Streamlined processes to guarantee efficient collection of recurring payments from multiple subscribers.
Guided clients through understanding coverage variations within Wellness plans.
Facilitated resolution of client concerns for better clinic visits.
Education
None - None
Atlantic Coast High School
Jacksonville, FLSkills
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Customer satisfaction
- Conflict resolution
- Adaptability
- Processing payments
Timeline
Client Solutions Specialist
Forever Vets Animal Hospital
06.2021 - Current
None - None
Atlantic Coast High School