Dalton Holt
Newnan,GA
Summary
Resourceful Service Writer known for high productivity and efficient task completion. Skilled in customer service management, technical understanding of automotive systems, and warranty administration. Excel at communication, problem-solving, and time management to deliver exceptional service experiences.
Overview
6
6
years of professional experience
Work History
Master Service Writer
Great South Harley Davidson
Newnan, GA
06.2022 - Current
- Delivered exceptional customer service by acting as the primary liaison between customers and the service department, ensuring a seamless and satisfying experience.
- Scheduled and coordinated service appointments, managed daily workflows, and ensured timely communication between customers and service technicians.
- Collaborated with the parts department to ensure the availability and timely delivery of required parts for repairs.
- Ensured compliance with company policies, safety standards, and Harley-Davidson service guidelines.
- Provided clear and accurate cost estimates for repairs and maintenance, obtaining customer approvals and explaining the scope of work.
Parts Coordinator and Delivery
AutoNation Ford
Union City, GA
03.2021 - 06.2022
- Efficiently managed the inventory and ordering process for automotive parts, ensuring the availability of required parts for service and repair jobs.
- Maintained accurate records of inventory levels, purchase orders, and parts usage using dealership software systems.
- Delivered automotive parts to customers, service technicians, and wholesale accounts promptly and accurately, maintaining a professional and customer-focused demeanor.
- Processed incoming shipments of parts, verifying accuracy against invoices and organizing inventory for efficient retrieval.
- Built strong relationships with vendors and suppliers to secure competitive pricing and timely delivery of parts.
Parts Manager
European Collision Repair
Jonesboro, GA
03.2019 - 08.2020
- Oversaw the complete parts department operations, including inventory management, procurement, and distribution, ensuring timely availability of parts for vehicle repairs.
- Built and maintained strong relationships with vendors and suppliers to secure competitive pricing, prompt delivery, and high-quality parts.
- Coordinated with service technicians and estimators to identify and source accurate parts for European luxury and high-performance vehicles.
- Processed and verified incoming shipments for accuracy, ensuring all parts met quality and specification standards.
- Streamlined department workflows and improved communication between the parts and service teams to optimize repair timelines.
Skills
- Warranty processing
- Schedules coordination
- Maintaining status reports
- Sales transactions
- CCC ONE
- Fast learner
Timeline
Master Service Writer
Great South Harley Davidson
06.2022 - Current
Parts Coordinator and Delivery
AutoNation Ford
03.2021 - 06.2022
Parts Manager
European Collision Repair
03.2019 - 08.2020
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