Summary
Overview
Work History
Education
Skills
References
Timeline
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Dalton Jones

Norco,CA

Summary

Seasoned Slot Supervisor with a proven track record at Highlead Saloon and Casino, excelling in casino regulations compliance and exceptional customer service. Expert in slot machine operations and cash handling, I significantly enhanced gaming experience and efficiency. My leadership and problem-solving skills ensured high customer satisfaction and compliance with gambling regulations.

Overview

5
5
years of professional experience

Work History

Slot Supervisor

Highlead Saloon and Casino
Thompson Falls, MT
05.2020 - 10.2024
  • Maintained accurate records of all financial transactions related to the slots area.
  • Conducted daily audits of slot machines, paperwork, and cash drawers.
  • Monitored payment of hand-delivered jackpots to verify promptness.
  • Performed minor repairs or made adjustments to slot machines to resolve machine tilts and coin jams.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Surveilled slot machine areas of casino, checking for patron compliance with established gaming rules.
  • Resolved customer complaints promptly and professionally.
  • Answered patron questions about gaming machine functionality and explained how to properly use devices.
  • Provided assistance to customers in understanding how to play various slot games properly.
  • Trained new employees on the use of gaming machines and proper procedures.
  • Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.

Slot Attendant

Lucky Lil's Casino
Plains , MT
09.2019 - 03.2020
  • Performed routine maintenance on gaming machines, such as cleaning and changing batteries.
  • Checked identifications to verify patrons' ages.
  • Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
  • Exchanged money, credit, tickets, or casino chips for patrons.
  • Checked the validity of jackpots won by players and distributed prizes accordingly.
  • Dispensed funds for machine jackpots and change for player needs.
  • Assisted customers in understanding how to use different types of gaming machines.
  • Greeted customers and provided them with information about the gaming machines.
  • Collected money from players and paid out winnings when necessary.
  • Maintained a professional attitude with guests while providing excellent customer service.

Education

Table Games Certification - Casino Table Games

American School of Dealing
Las Vegas, NV
09-2007

High School Diploma -

Fountain Valley High School
Fountain Valley, CA
06-1993

Skills

  • Casino regulations compliance
  • Cash handling expertise
  • Slot machine expertise
  • Customer service
  • Team leadership
  • Patron complaint resolution
  • Payment monitoring
  • Computer literacy
  • Gambling regulations compliance
  • Time management abilities

References

References available upon request.

Timeline

Slot Supervisor

Highlead Saloon and Casino
05.2020 - 10.2024

Slot Attendant

Lucky Lil's Casino
09.2019 - 03.2020

Table Games Certification - Casino Table Games

American School of Dealing

High School Diploma -

Fountain Valley High School

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Dalton Jones