Ynonnie Russ
Bossier City,LA
Summary
At Boyd Gaming, I excelled as a Slot Supervisor, enhancing slot operations efficiency and fostering a safe gaming environment. My expertise in cash handling and employee training, coupled with a knack for elevating customer satisfaction and team performance, significantly contributed to the establishment's success. Skilled Slot Supervisor with twenty~seven years of monetary experience. Skilled at coordinating money transfers, paperwork and reports for fully compliant operations. Prepare and optimize schedules to meet expected guest levels. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Focused Supervisor accomplished in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and table staff to manage problems.
Overview
28
28
years of professional experience
Work History
Slot Supervisor
Boyd Gaming
Shreveport, LA
09.1996 - Current
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Assisted guests with understanding game rules, promoting responsible gaming habits, and ensuring memorable experiences.
- Increased efficiency in slot machine operations through routine maintenance and timely repairs.
- Maintained accurate records of all transactions, including jackpots, payouts, and accounting logs.
- Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.
- Contributed to a safe gaming environment by enforcing strict adherence to established policies regarding age verification, intoxication prevention measures, among others.
- Supported compliance efforts by maintaining up-to-date knowledge of regulatory requirements governing casino operations.
- Collaborated with other departments such as security, surveillance, and food and beverage operations for seamless integration of services offered within the establishment.
- Improved customer satisfaction by addressing concerns and resolving issues promptly and professionally.
- Enhanced team performance by providing ongoing training and coaching to staff members.
- Contributed to a positive work environment by fostering strong relationships with colleagues and management.
- Provided exceptional guest service by quickly resolving disputes or discrepancies related to gameplay or payouts.
- Conducted thorough investigations into any potential instances of fraud, theft, or collusion among guests or staff, ensuring swift and appropriate action was taken.
- Evaluated employee performance regularly against established benchmarks for continuous improvement opportunities in productivity levels within the department.
- Managed inventory levels of gaming tokens, cash, and supplies to maintain smooth operations on the casino floor.
- Trained, supervised and evaluated workers.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Answered patron queries about machine functions, table parameters and other gambling floor items.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.
- Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
Education
High School Diploma -
Woodlawn High School
Shreveport, LA05.1972
Skills
- Cash handling expertise
- Employee Training
- Policy Enforcement
- Staff Scheduling
- Casino Regulations Compliance
- Team motivation
- Personnel Training
- Slot machine operations
- Machine repair and maintenance
- Currency Exchanges
- Employee performance evaluation
Timeline
Slot Supervisor
Boyd Gaming
09.1996 - Current
High School Diploma -
Woodlawn High School