Nelson Shinos
Cedar
Summary
Professional and prepared gaming industry supervisor with experience fostering efficient and secure environments in high-volume casino settings. Strong focus on team collaboration, achieving results, and ensuring compliance with gaming regulations. Skilled in managing staff, handling customer inquiries, and adapting to changing operational needs. Known for reliability and effective communication.
Overview
14
14
years of professional experience
Work History
Slot Supervisor
Leelanau Sands Casino
08.2020 - Current
- Supervised daily operations of slot machines to ensure optimal performance and guest satisfaction.
- Trained and mentored staff on machine maintenance and customer service protocols.
- Monitored gaming activities to ensure compliance with regulatory standards and internal policies.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Resolved guest inquiries and complaints regarding slot machines, fostering positive relationships.
- Assisted in the planning and execution of special events aimed at increasing foot traffic on the casino floor during specific periods.
- Collaborated with other departments such as security, surveillance, and food and beverage operations for seamless integration of services offered within the establishment.
- Conducted thorough investigations into any potential instances of fraud, theft, or collusion among guests or staff, ensuring swift and appropriate action was taken.
Slot Attendant
Leelanau Sands Casino
11.2018 - 08.2020
- Monitored slot machines for operational efficiency and customer satisfaction.
- Provided prompt assistance to patrons regarding machine usage and payouts.
- Conducted routine maintenance checks on gaming equipment to ensure optimal performance.
- Assisted in training new staff on procedures and customer service standards.
- Resolved customer inquiries and issues swiftly to enhance gaming experience.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
- Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
- Participated in staff meetings to share feedback on operational efficiency and brainstorm improvements for guest services initiatives.
Table Games Dealer
Turtle Creek Casino And Hotel
06.2012 - 07.2017
- Dealt various table games, ensuring compliance with gaming regulations and house rules.
- Managed game flow, providing excellent customer service and maintaining player engagement.
- Monitored gameplay for fairness and integrity, identifying and addressing potential issues promptly.
- Trained new dealers on game procedures, enhancing team performance and operational efficiency.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Education
GED -
Traverse City West/ Kitchi Minogining
Traverse City, MISkills
- Customer service
- Teamwork and collaboration
- Casino regulations compliance
- Slot machine expertise
- Staff scheduling
- Policy enforcement
- Employee training
- Cash handling expertise
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Operational efficiency
Timeline
Slot Supervisor
Leelanau Sands Casino
08.2020 - Current
Slot Attendant
Leelanau Sands Casino
11.2018 - 08.2020
Table Games Dealer
Turtle Creek Casino And Hotel
06.2012 - 07.2017
GED -
Traverse City West/ Kitchi Minogining