Michele Benally
Phoenix,AZ
Summary
Observant and knowledgeable gaming professional with supervisory experience and in-depth understanding of applicable regulations, operational practices and typical cheating behaviors. Monitor floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Slot Supervisor
Twin Arrows Navajo Casino
Flagstaff, Arizona
06.2022 - 07.2024
- Monitored slot machine operations for accuracy and efficiency.
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Surveilled slot machine areas of casino, checking for patron compliance with established gaming rules.
- Trained new employees on the use of gaming machines and proper procedures.
- Inspected gaming equipment to ensure proper functioning.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Performed minor repairs or made adjustments to slot machines to resolve machine tilts and coin jams.
Sales Supervisor
Habor Freight Tools
Flagstaff , AZ
08.2021 - 12.2021
- Directed and supervised staff performance.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Resolved customer complaints efficiently and professionally.
- Supported sales team members to drive growth and development.
Slot Attendant
Twin Arrows Navajo Casino
Flagstaff , AZ
04.2013 - 08.2021
- Provided assistance to technicians during repairs or maintenance activities.
- Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
- Assisted customers in understanding how to use different types of gaming machines.
- Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
- Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
- Cleared coin jams and performed minor slot machine repairs.
- Performed routine maintenance on gaming machines, such as cleaning and changing batteries.
- Received orders from patrons for beverages, snacks or other items and delivered them promptly.
- Dispensed funds for machine jackpots and change for player needs.
- Executed currency trades to provide guests with casino chips or process cash redemptions for unused chips.
- Participated in team meetings with other attendants discussing ways to improve customer service standards.
- Responded promptly to jackpot alarm bells.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
Education
Certificate of Technical Studies - Medical Administration Assistant
Apollo College
Phoenix, AZ10-2001
High School Diploma -
Continental Academy
Coral Gables, FL06-2000
Some College (No Degree) - Business Administration And Management
Stevens Hanager College
Ogden, UTSkills
- Sales promotion
- Casino regulations compliance
- Slot machine expertise
- Employee training
Timeline
Slot Supervisor
Twin Arrows Navajo Casino
06.2022 - 07.2024
Sales Supervisor
Habor Freight Tools
08.2021 - 12.2021
Slot Attendant
Twin Arrows Navajo Casino
04.2013 - 08.2021
Certificate of Technical Studies - Medical Administration Assistant
Apollo College
High School Diploma -
Continental Academy
Some College (No Degree) - Business Administration And Management
Stevens Hanager College