Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Latoisher Watson

Keithville,LA

Summary

Results-driven Slot Supervisor known for high productivity and efficient task completion. Possess specialized skills in slot operations management, customer dispute resolution, and regulatory compliance. Excel in communication, leadership, and problem-solving to enhance team performance and ensure guest satisfaction. Committed to maintaining gaming integrity and promoting a positive casino environment. Slot Supervisor with a warm and friendly demeanor. Skilled at Words and Excel, also conflict resolutions. Team builder who is acutely attentive to all my team members' and guests' needs. Problem solver and multitasker. Resolving problems with slot machines and computers. Excellent work ethics, fast learner, and dedicated worker. Would love to discuss my past and present work experience in person.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Slot Supervisor

Louisiana Downs Racetrack
Bossier City, Louisiana
05.2024 - Current
  • Slot Supervisor, Louisiana Downs Racetrack.| Bossier City, LA.
    2022-Present
    Supervised over 30 team members daily. Emailed shift report daily and communicated with others in management. Daily floor plans for Slots and Beverage. Worked out weekly time schedules for both departments. Keeping track of inventory and ordering through our in-house warehouse. Just a variety of other things in both departments. Made sure our guests were always taken care of, along with our team members.

Slot Supervisor

Boomtown Casino & Hotel New Orleans
Bossier City, Louisiana
08.2003 - 05.2022
  • Ensured compliance with all relevant gaming regulations and laws.
  • Monitored slot machine operations for accuracy and efficiency.
  • Trained new employees on the use of gaming machines and proper procedures.
  • Resolved customer complaints promptly and professionally.
  • Inspected gaming equipment to ensure proper functioning.
  • Conducted daily audits of slot machines, paperwork, and cash drawers.
  • Maintained accurate records of all financial transactions related to the slots area.
  • Created schedules for staff members based on customer traffic patterns.
  • Performed regular maintenance checks on gaming machines to ensure safety and performance standards were met.
  • Provided assistance to customers in understanding how to play various slot games properly.
  • Enforced house rules regarding minimum bets, maximum payouts., while ensuring fairness towards customers.
  • Investigated any suspicious activity or incidents within the slots area.
  • Audited employee timecards periodically for accuracy and completeness.
  • Worked closely with security personnel to monitor high-value jackpots and other large payouts.
  • Monitored payment of hand-delivered jackpots to verify promptness.
  • Answered patron questions about gaming machine functionality and explained how to properly use devices.
  • Responded to emergency situation to provide fire protection and first-aid assistance.
  • Performed minor repairs or made adjustments to slot machines to resolve machine tilts and coin jams.

Education

High School Diploma -

Fair Park High School
Shreveport, LA
05-1997

Skills

  • Sales Promotion
  • Policy Enforcement
  • Employee Training
  • Staff Scheduling
  • Personnel Management
  • Conflict Resolution

Certification

  • Active Gaming Badge

Timeline

Slot Supervisor

Louisiana Downs Racetrack
05.2024 - Current

Slot Supervisor

Boomtown Casino & Hotel New Orleans
08.2003 - 05.2022

High School Diploma -

Fair Park High School

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Latoisher Watson