Cecil Journigan
Bucoda,Wa
Summary
Results-driven Slot Supervisor with expertise in cash handling, employee training, and policy enforcement. Proven ability to enhance workflow processes and elevate customer service standards while ensuring compliance with gaming regulations.
Overview
19
19
years of professional experience
Work History
Slot Supervisor/host
Lucky Eagle Casino
Rochester, WA
02.2016 - Current
- Supervised daily operations of slot machines, ensuring compliance with gaming regulations.
- Trained and mentored staff on slot machine maintenance and customer service protocols.
- Implemented improvements in workflow processes to enhance efficiency and service quality.
- Monitored performance metrics to identify trends and optimize machine placement strategies.
West Coast Sales Manager/ Warehouse Manager
Gold Tone Music Group
Titusville, FL
06.2013 - 01.2016
- Developed strategic sales plans to enhance regional market penetration.
- Led a team of sales representatives to achieve quarterly revenue targets.
- Analyzed market trends to identify opportunities for growth and expansion.
- Collaborated with marketing to create targeted campaigns that increased brand awareness.
- Responsible for production and warehouse operations.
Sales, Service and Installation Manager
GW Pumps and Purification
Satellite Beach, FL
01.2007 - 11.2012
- Oversaw installation processes, ensuring adherence to safety standards and project specifications.
- Coordinated team schedules, optimizing resource allocation for timely project completion.
- Trained and mentored junior staff on installation techniques and best practices.
- Developed and implemented process improvements to enhance operational efficiency in installations.
Skills
- Cash handling expertise
- Employee training
- Policy enforcement
- Staff scheduling
- Customer Service
- Class III Gaming License
- Sales promotion
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
Timeline
Slot Supervisor/host
Lucky Eagle Casino
02.2016 - Current
West Coast Sales Manager/ Warehouse Manager
Gold Tone Music Group
06.2013 - 01.2016
Sales, Service and Installation Manager
GW Pumps and Purification
01.2007 - 11.2012