Ryan Putnam
Slot Supervisor
Bessemer City,NC
Summary
Focused Supervisor accomplished in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and administration staff to manage problems.
Overview
12
12
years of professional experience
Work History
Slot Supervisor
Two Kings Casino
06.2021 - Current
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Answered patron queries about machine functions, table parameters and other gambling floor items.
- Trained, supervised and evaluated workers.
- Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.
- Performed minor repairs or made adjustments to slot machines, resolving machine tilts and coin jams.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Performed paperwork required for monetary transactions.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
Shipping and Receiving Clerk
Stabilus
09.2012 - 04.2020
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Education
Associate of Business Administration - Operations Management
Cleveland Community College
Shelby, NC05.2024
Skills
- Cash handling expertise
- Staff Scheduling
- Employee Training
- Sales Promotion
- Policy Enforcement
- Operations Management
- Interpersonal Communication
- Employee performance evaluation
- Professionalism
- Problem-solving aptitude
References
References available upon request.
Timeline
Slot Supervisor
Two Kings Casino
06.2021 - Current
Shipping and Receiving Clerk
Stabilus
09.2012 - 04.2020
Associate of Business Administration - Operations Management
Cleveland Community College
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