DALTON LAWSON
Shelbiana,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I'm a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Real ID Specialist (Portable Unit Traveler)
KYTC
06.2022 - Current
- Provided customer services in the region, focused on addressing customer needs and resolving concerns involving their driver's license
- Daily Communication with local clerks, attorneys, judges, and alcohol treatment facilities
- Trained new staff regarding company operations, policies and services
- Weekly bank deposits and daily reconciliation of TPE reports, along with managing the cash station daily
- Communicated clearly with employees and supervisors to keep everyone on same page and working towards our monthly and yearly goals.
- Improved customer satisfaction through proactive problem-solving and efficient complaint resolution.
- Manage and process Non US Citizen Applications
- Work and manage cash station daily.
City Carrier Assistant
United States Post Office
05.2020 - 06.2022
- Planned and cased mail in sequence of delivery for designated route
- Collected mail from letter boxes on specific route both on foot and by vehicle
- Kept up-to-date on postal policies and procedures, consistently applying knowledge in daily operations.
- Responded to customer inquiries about delivery and forwarding, while maintaining an effective professional relationship
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Supported retail operations at post offices when necessary, processing transactions and providing information on available products and services.
- Assisted in training new City Carrier Assistants, sharing best practices for efficient mail delivery operations.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Maintenance Worker
Jenny Wiley State Park
05.2018 - 09.2020
- General Maintenance and repairs throughout the park
- Performed preventive maintenance and repairs on various types of equipment
- Used weedeaters, lawn mowers, and chainsaws for grounds maintenance, brush clearing, and tree removal
- Provided expert lawn care, mulching, and trimming.
Education
Associate of Science - General Studies
Big Sandy Community And Technical College
Prestonsburg, KYHigh School Diploma -
Allen Central High School
Eastern, KYSkills
- Strong Communication Skills
- Strong Customer Service Skills
- Problem Solving
- Team Leadership
- Money Handling Abilities
- Scheduling appointments
Affiliations
- Free and Accepted Mason
- Shriner
Timeline
Real ID Specialist (Portable Unit Traveler)
KYTC
06.2022 - Current
City Carrier Assistant
United States Post Office
05.2020 - 06.2022
Maintenance Worker
Jenny Wiley State Park
05.2018 - 09.2020
Associate of Science - General Studies
Big Sandy Community And Technical College
High School Diploma -
Allen Central High School
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