Dalton Luck
Team member
Las Cruces,NM
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
FedEx Office
12.2023 - Current
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Enhanced customer satisfaction by providing accurate, on-time delivery of printed materials for various clients.
- Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
- Collaborated with design team to ensure proper alignment and layout of text and images for optimal results.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Improved shipping efficiency by streamlining packing and labeling processes.
- Processes approximately 150 Customer Transactions Per day.
Product Demonstrator
Product Connections
06.2023 - 10.2023
- In my role as a Product Demonstrator, I was responsible for curating captivating product demonstrations, actively engaging customers, and ensuring the ongoing visual appeal of our presentations.
- Played a pivotal role in enhancing customer satisfaction by effectively conveying product information and gathering valuable feedback for service improvements.
Customer Support Lead
Sew Renewable LLC
08.2021 - 08.2023
- As Customer Support Lead at the Sew Renewable, I supervised all customer support inquiries and activities
- My role involves resolving complex customer issues, maintaining top-notch service quality, and ensuring efficient communication across various channels
- I work diligently to provide in-depth product knowledge to our team, collect valuable customer feedback, and identify areas for process improvement
- By fostering team growth, enhancing customer satisfaction, and collaborating with other departments, I contribute to our company's mission of providing exceptional service and achieving business success.
Event Specialist Lead
Advantage Solutions
09.2019 - 08.2021
- Orchestrated product promotions for various events actively engaging with customers to boost product sales and conducting persuasive product demonstrations through preparation and presentation
- My responsibilities extended to proficiently managing merchandising and stocking activities, ensuring a well-organized and appealing store environment
- During the challenging early stages of the pandemic, I also played a crucial role in maintaining heightened sanitation and safety standards, prioritizing the wellbeing of both customers and staff.
Education
Associate Degree in Graphic Design - Graphic Design
New Mexico State University
Las Cruces, NM05.2024
Skills
- Hospitality
- Product Demonstrations
- Inventory Management
- Promotions and Sales
- Team Collaboration
- Attention to Detail
- Customer Service
- Customer Assistance
- Cash Handling
- Expert in Adobe Suite
Certification
Food Handling Certification, 06/2026
Qualifications Summary
Acquired a solid foundation in medical terminology and coding principles through relevant coursework and self-study., Worked closely with talent and staff during events, ensuring seamless coordination and problem-solving to enhance the overall event experience., Customer Support expert with strong communication, product knowledge, and a proven record of fostering positive customer relationships and driving satisfaction.
Personal Information
Willing To Relocate: True
Timeline
Team Member
FedEx Office
12.2023 - Current
Product Demonstrator
Product Connections
06.2023 - 10.2023
Customer Support Lead
Sew Renewable LLC
08.2021 - 08.2023
Event Specialist Lead
Advantage Solutions
09.2019 - 08.2021
Associate Degree in Graphic Design - Graphic Design
New Mexico State University
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