Jose Ramos III
Orlando
Summary
Experienced professional with a proven track record of driving operational success and delivering tangible results. Skilled in fostering collaborative team environments and adept at quickly adapting to evolving needs. Recognized for reliability and a proactive approach, leveraging strong communication and problem-solving abilities to overcome challenges. Committed to contributing to the overall success of the organization by consistently exceeding expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team member
Portillo's-Waterford
10.2024 - Current
- Maintain proper portion control and monitor food level throughout the shift
- Working as a team player to help and serve other team members and guests
- Able to work with a sense of urgency and making sure that we are stocked up as well
Ride Operator
SeaWorld
06.2023 - Current
- Prepared and served an average of 50+ customer orders per shift as a deli clerk, ensuring accuracy and freshness to maintain customer satisfaction and food quality standards
- Maintained ride safety by performing pre-operation inspections on all equipment, quickly identifying and resolving three mechanical issues daily to minimize downtime and ensure guest satisfaction
Deli Clerk
Publix
03.2021 - Current
- Streamlined order preparation processes by reorganizing product placement based on popularity and customer demand, leading to a 15% reduction in average order fulfillment time
- Resolved guest inquiries and addressed concerns promptly and professionally, contributing to a positive park atmosphere and resulting in a 15% increase in positive guest feedback scores
Team member
Steak N Shake
01.2020 - 02.2021
- I would help customers in everything from customer service to helping cashiers to make burgers and different food bowls for special needs customers
Education
High school education & diploma - Law Studies
Timber Creek High School
Orlando, FL05.2021
Skills
- Sales strategy development
- Meal assembly skills
- Spanish
- Host/Hostess
- Culinary experience
- English
- Proficient in bilingual communication
- Marketing
- Communication skills (1 year)
- Hospitality management skills
- Culinary service
- Dishwashing
- Cash register
- Proficient in task organization
- Knowledgeable in food handling
- Cooking
- Fundamental mathematics
- Shift management
- Time management
- Hospitality
- Microsoft Office
- POS
- Retail product knowledge
- Cash handling
- Food service
- Food industry
- Driving
- Customer engagement
- Operational oversight
Accomplishments
- Achieved volunteer of the year by completing assisting homeless food driving with accuracy and efficiency.
- Assisting elders and disable people at church food pantry and community activities.
Certification
- Food Handler Certification
- Driver's License
Languages
English - Fluent
Spanish - Fluent
Timeline
Team member
Portillo's-Waterford
10.2024 - Current
Ride Operator
SeaWorld
06.2023 - Current
Deli Clerk
Publix
03.2021 - Current
Team member
Steak N Shake
01.2020 - 02.2021
High school education & diploma - Law Studies
Timber Creek High School
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