Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Assessments
Timeline
Generic

Dalton Mack

Valparaiso,IN

Summary

Technical professional, prepared for role requiring deep knowledge of computer systems and hardware troubleshooting. Extensive background in diagnosing and resolving hardware and software issues. Known for strong team collaboration and adaptability to changing needs. Skilled in problem-solving and customer service excellence.

Overview

14
14
years of professional experience

Work History

Computer Repair Technician

K-12 Tech
10.2021 - Current
  • Disassembled iPads, MacBooks, and ChromeBooks to perform diagnostics and check for repair needs.
  • Enhanced customer satisfaction by providing timely and efficient computer repair services.
  • Regularly communicated with management to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
  • Refurbished used computers and technological equipment, saving companies money.
  • Proved successful working within tight deadlines and a fast-paced environment.

Home Theater Supervisor

Bestbuy
09.2013 - 08.2019
  • Developed detailed sales reports for senior management, identifying key metrics and actionable insights to drive continuous improvement across department.
  • Provided world-class shopping experience to every guest.
  • Coached, developed and managed team of 13 sales professionals.
  • Addressed customer complaints effectively by actively listening to concerns and offering satisfactory resolutions, maintaining high customer retention rates.
  • Mentored new hires on best practices for customer engagement and upselling techniques, resulting in quicker acclimation to the role and improved performance metrics.
  • Oversaw daily operations of the Home Theater department including staff management, inventory control, merchandising, sales tracking, reporting tasks.
  • Strengthened team operations and drove positive results in revenue and net operating profit.
  • Streamlined inventory management to ensure adequate stock levels for popular home theater products, reducing backorders.
  • Stayed up to date on new products, promotions and trends to maximize effectiveness.
  • Coordinated merchandising displays, signage and sales enablement.

Usher

Cenemark
11.2013 - 07.2014
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Sold admission, processed payments, and issued tickets.
  • Maintained clean and organized venue to create pleasant experience for guests.

Manager

Cvs
06.2012 - 06.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Shift Manager

Blockbuster Video
02.2011 - 05.2012
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.

Education

N/A - Digital cinematography

Full Sail University
Winter's Park, Florida

N/A - Communications/Film

International Academy of Art And Design
Chicago, IL

Skills

  • Technical Support
  • Computer Assembly
  • Hardware and software installation
  • System Upgrades
  • Electronics Repair
  • Project Management
  • Software Diagnostics
  • Diagnostics
  • Retail Management
  • Mac OS
  • Microsoft Windows

Websites

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Basic Computer Skills: PC, Highly Proficient, 01/01/20
  • Supervisory Skills: Directing Others, Highly Proficient, 01/01/20
  • Customer Focus & Orientation, Highly Proficient, 01/01/20
  • Problem Solving, Proficient, 01/01/20

Timeline

Computer Repair Technician

K-12 Tech
10.2021 - Current

Usher

Cenemark
11.2013 - 07.2014

Home Theater Supervisor

Bestbuy
09.2013 - 08.2019

Manager

Cvs
06.2012 - 06.2013

Shift Manager

Blockbuster Video
02.2011 - 05.2012

N/A - Digital cinematography

Full Sail University

N/A - Communications/Film

International Academy of Art And Design

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Dalton Mack