Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic

Kyle Stahl

FL

Summary

Experienced IT professional with a strong background in computer repair, technical support, and administrative roles. Known for delivering exceptional service and effectively troubleshooting complex issues. Adept at providing clear and concise technical explanations to both technical and non-technical individuals. Seeking a challenging position to utilize technical skills and contribute to the overall success of the organization.

Overview

17
17
years of professional experience

Work History

Computer Repair Technician

Better Call Stahl
01.2008 - Current
  • Delivered on-site and remote repair services to private customers and small businesses, including hardware and peripheral replacement, software updates, virus removal, and OS optimization
  • Troubleshot connectivity issues using diagnostic tools (ping, tracert) and hardware inspection
  • Supported retail point-of-sale systems, including CheckFreePay and Western Union, resolving issues with Epson printers and client login problems
  • Built custom desktop computers and configured wireless routers
  • Provided ongoing telephone and email support, explaining technical concepts in an understandable manner.

Records Technician

Florida Department of Highway Safety and Motor Vehicles (FLHSMV)
02.2022 - 09.2024
  • Managed inbound phone calls and responded to public records requests efficiently
  • Preserved and filed photographic evidence, ensuring accuracy and compliance with state regulations
  • Reviewed sensitive records for completeness and accuracy
  • Review sensitive records for completeness, accuracy, and compliance with state laws and regulations
  • Identified and escalated support issues according to established procedures.

Computer Support Specialist II

Florida Fish and Wildlife
01.2019 - 04.2020
  • Provide Tier 1/Tier 2 level support for computer workstations and servers; applications and networking issues
  • Identify, work, and escalate support issues according to the escalation procedure
  • Respond to requests and incidents by phone, email, support queue, on-site visits, or remote control sessions
  • Troubleshoot issues with company printers, Windows/OSX workstations/laptops, and peripherals.

Electrical Equipment Programmer & Assembler

Residential Elevators
08.2017 - 01.2019
  • Manufactured, packaged, and programmed electrical controller components for residential elevators
  • Ensure parts requests are fulfilled accurately and on time, prioritizing the most urgent requests
  • Responsible for testing finished PCB components to ensure quality and accuracy.

Support Manager

Walmart
08.2014 - 07.2016
  • Resolved customer and associate concerns with professionalism and efficiency
  • Delegated assignments, managed inventory, analyzed sales data, and coordinated shipments
  • Enforced company policies, supervised hourly associates, and implemented loss prevention strategies
  • Carried out disciplinary actions when necessary and served as primary enforcer of loss prevention tactics.

Education

College - Networking Systems Technology

Tallahassee Community College
01.2011

Skills

  • Multi-line phone systems
  • Setup and configuration of POS systems (bill pay, money orders)
  • Microsoft Office Suite
  • Organizational and clerical skills
  • Customer service excellence
  • Technical troubleshooting (Windows, Active Directory, desktop support)
  • Computer Assembly
  • Hardware and software installation
  • Technical Support
  • System Upgrades
  • GovQA

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time off

Timeline

Records Technician

Florida Department of Highway Safety and Motor Vehicles (FLHSMV)
02.2022 - 09.2024

Computer Support Specialist II

Florida Fish and Wildlife
01.2019 - 04.2020

Electrical Equipment Programmer & Assembler

Residential Elevators
08.2017 - 01.2019

Support Manager

Walmart
08.2014 - 07.2016

Computer Repair Technician

Better Call Stahl
01.2008 - Current

College - Networking Systems Technology

Tallahassee Community College

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Kyle Stahl