Golf Cart Staff Manager/Golf Pro Shop Assistant
Dalton Newell
Greystone Golf Club
Dickson,TN
4
years of professional experience
1
Language
Results-driven Staff Manager experienced in coordinating and supervising team activities. Achieved enhanced operational efficiency and improved team productivity through strategic planning and effective leadership. Focused on fostering collaboration and adaptability to drive organizational success.
Work History
Golf Cart Staff Manager/Golf Pro Shop Assistant
2 Years 7 Months- Greeted guests and directed golf cart traffic across club grounds.
- Inspected golf carts for cleanliness, safety, and proper charging.
- Loaded golf bags and staged carts for tee-time departures.
- Retrieved carts from course areas and returned them to storage.
- Reported cart issues and coordinated repairs with maintenance staff.
- Restocked towels, scorecards, and cart supplies near staging areas.
- Assisted golfers with directions, equipment, and club course questions.
- Prepared golf carts for use by stocking with towels, pencils and scorecards.
- Staged and put away golf carts based on forecasted business and instructions from management team.
- Maintained driving range by collecting and washing range balls and keeping area clean and organized.
- Displayed excellent customer service skills while interacting with patrons.
- Worked closely with staff members in order to maintain efficient workflow.
- Assisted with staging and execution of tournaments and events.
- Ensured that all safety rules were followed by guests during use of golf carts.
- Monitored battery charging, cleaning, and storage procedures.
- Trained staff on safe cart handling and operating rules.
- Resolved cart issues and supported smooth course transportation.
- Communicated with golf operations team to organize cart distribution.
- Assisted golf shop customers with merchandise, tee times, and course information.
- Processed retail sales, returns, and payment transactions using point-of-sale systems.
- Managed inventory levels, restocked shelves, and organized golf equipment displays.
- Answered phone calls and scheduled tee times for golf club guests.
- Maintained clean pro shop counters, displays, and customer service areas.
- Prepared rental clubs, carts, and scorecards for player use.
- Supported golf professional staff with daily shop opening and closing tasks.
- Operated cash register accurately and efficiently to complete transactions quickly.
- Handled incoming phone calls from current or prospective members of the facility.
- Assisted customers in selecting appropriate equipment for their skill level.
- Developed relationships with regulars through friendly conversation during shifts.
- Resolved customer issues courteously while maintaining a professional demeanor.
- Assisted with organizing tournaments and special events held at the golf course.
- Demonstrated proper golf swing techniques to customers upon request.
- Conducted club repair services including re-gripping, shaft replacement, loft and lie adjustments.
- Created promotional materials to advertise upcoming events at the golf course.
- Performed daily closing functions and maintained accountability for shift-closing reports.
- Promoted golf products and accessories and utilized upselling to increase sales.
Sales Floor Manager
1 Year 8 Months- Supervised sales floor operations at Hibbett Sporting Goods.
- Managed daily store operations, including assigning tasks to sales associates and overseeing the completion of those tasks.
- Trained associates on customer service and product knowledge.
- Resolved customer complaints in a timely manner while ensuring excellent customer service is maintained at all times.
- Resolved customer concerns with professional, friendly service.
- Managed merchandise placement for footwear and athletic apparel.
- Processed transactions using point-of-sale systems.
- Supported inventory counts and restocked sporting goods products.
- Delegated tasks to maintain efficient workflow.
- Monitored fitting rooms and maintained clean sales areas.
- Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
- Enforced store policies and loss prevention procedures.
- Communicated sales goals and key performance indicators to employees.
- Assisted with training, development, and mentoring of sales employees.
- Performed daily audits of cash registers in order to maintain accurate accounting records.
Education
Some College (No Degree) - Physical Therapy
Skills
Tee time scheduling
Cart fleet management
Golf cart maintenance
Point of sale
Cash handling
Customer service
Event coordination
Team supervision
Team leadership
Performance coaching
Employee engagement
Conflict management
Problem solving
Innovative thinking
Succession planning
Persuasion techniques
Languages
English
Professional
Timeline
Golf Cart Staff Manager/Golf Pro Shop Assistant
Greystone Golf Club
04.2024 - CurrentRead More
Sales Floor Manager
Hibbett Sporting Goods
08.2022 - 04.2024Read More
East Hickman High School
05.2023Read More
Bethel University
Some College (No Degree) from Physical Therapy
Read More