Dalton Nichols

• State Farm External Claim Resource
• Handled large claim volume as Claim Owner from first contact to final reconciliation for Hail related weather catastrophe.
• Traveled to customer and loss locations to inspect property and investigate damage.
• Documented claims details with written descriptions, photographs and sketches.
• Utilized Xactimate and Xactcontents to build thorough loss estimates.
• Assisted Homeowners with understanding insurance estimates/settlements.
• Inspected properties of varying types; residential, farm & ranch and commercial residential.
• Assisted management with re-inspection and special requests to satisfy claim handling requirements on reassigned claims.
• Handled Large Loss claims in excess of $1,000,000.00.

• State Farm External Claim Resource
• Handled significant claim load of varying complexity
• Large Loss water handling from start to finish
• Burst pipe and plumbing leak claims in multi-story buildings including basements
• Hail/Wind claims
• Large Loss Fire claims from first contact
• Assisted homeowners with ALE as needed and facilitated changes as needed
• Handled various re-inspection claims to correct estimates and ensure proper handling of claims
• Identified homeowners at risk of fraud initiated by PA’s and assisted in placing necessary protections

• Inspected steep/2-story roofs using R&H as needed for storm damage.
• Traveled to customer and loss locations to inspect property and document damage.
• Documented claims details with written descriptions, photographs and sketches.
• Handled claims as Claims Owner from start to finish.
• Utilized Xactimate and Xactcontents to build accurate loss estimates.
• Assisted Homeowners with understanding insurance estimates/settlements
• Completed final claims payouts in accordance with company/industry standards.

• State Farm 2-story/Steep R&H team.
• Handled State Farm property claims from start to finish as claim owner
• Represented State Farm in catastrophe areas
• Completed simple and complex property damage claims
• Inspected and settled tornado, wind and hail claims
• Extensive knowledge of State Farm's computer based ECS system.

• Handled construction project estimating for ground up commercial builds and existing building full renovations.
• Worked directly with property owners and managers to design scope of work and project goals.
• Handled water loss and frozen pipe claims for multifamily properties using Xactimate.
• Water loss and frozen pipe Xactimate large loss claims exceeding $500,000.
• Used Xactimate to accurately sketch interior floor plans.

Roofing Consultant, Sales, Project Management and Marketing

• Acted as face of company for new and existing customers
• Provided a transparent experience through education of products and project scope
• Problem solver for unexpected project obstacles
• Extensive experience in insurance claims communication, negotiation and scope of work accuracy
• Educated customers and community on best practices, code requirements and innovative new products
• Designed and implemented marketing material through social media, signs and community events
• Investigated homes for storm damage and advised homeowners on evidence found

Aston Martin, Rolls Royce, Bentley, Lotus, Maserati of Austin

• Serviced and maintained High end clientele and vehicles
• Provided Technical support at customer events and track days
• Extreme attention to detail on all repairs and operation of high end one off vehicles
• Stayed up to date with all training on each manufacturer and specific systems
• Provided a white glove experience from arranging transport to and from customers destination of choice

• Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust, and electrical
• Assigned work to team members and inspected all work for quality and compliance
• Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction
• Performed customer work and warranty repairs as well as reconditioned used vehicles for sale.
  Successfully completed certifications and training in GM vehicle repairs
• Maintained knowledge of updated changes in various models of equipment Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses
• Tested components, assemblies, and systems to diagnose problems