As a seasoned Senior IT Operations Engineer, I specialize in managing complex IT configurations for leading clients including Microsoft, RSA, Salesforce, and Oracle, with a proven track record of meeting 100% of project deadlines, such as Dreamforce22 and Cisco Live 2023. My expertise encompasses the installation and configuration of new hardware, software, and the company's proprietary software, ensuring optimal performance and security. I have successfully optimized network uptime to 99.9%, overseen major network upgrades, and improved system reliability. Skilled in risk management and project planning, I excel in coordinating both internal and external resources to enhance project delivery and maximize revenue, while maintaining rigorous compliance with contractual agreements and adapting to evolving project needs.