Summary
Overview
Work History
Skills
Highlight of Qualifications
Timeline
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Dalton Reames

Wildwood,FL

Summary

As a seasoned Senior IT Operations Engineer, I specialize in managing complex IT configurations for leading clients including Microsoft, RSA, Salesforce, and Oracle, with a proven track record of meeting 100% of project deadlines, such as Dreamforce22 and Cisco Live 2023. My expertise encompasses the installation and configuration of new hardware, software, and the company's proprietary software, ensuring optimal performance and security. I have successfully optimized network uptime to 99.9%, overseen major network upgrades, and improved system reliability. Skilled in risk management and project planning, I excel in coordinating both internal and external resources to enhance project delivery and maximize revenue, while maintaining rigorous compliance with contractual agreements and adapting to evolving project needs.

Overview

5
5
years of professional experience

Work History

Senior IT Operations Engineer - Contractor

RainFocus
03.2022 - Current
  • Responsible for managing IT configuration for multiple clients: Microsoft, RSA, Salesforce, Cisco, UiPath, Oracle, Okta, Workday, and Databricks.
  • Expertly manage the configuration and deployment of RainFocus proprietary software, ensuring its seamless integration and optimized performance across various client projects.
  • Achieved client satisfaction by meeting 100% of the set deadlines on numerous projects: Dreamforce22, Cisco LatAm22, Cisco Live 2023, Oracle SuiteWorld 2023, and UiPath Forward 2023.
  • Provide services through managing the installation and configuration of new hardware and software.
  • Optimized network uptime to 99.9%, led a major network upgrade, and improved systems security and reliability.
  • Define, develop, and manage overall project plans to ensure work is assigned and completed on time.
  • Access and manage risk throughout the project lifecycle and work with project stakeholders and departmental managers to deliver risk mitigation plans.
  • Collaborated with vendors, ensuring compliance with contractual agreements and timely project completion.
  • Monitor project schedules, progress, and costs to ensure projects are completed on time and within contracted scope (estimated effort and expense) by the most effective means available.
  • Maintain, adjust, and update project plans as needed.
  • Drive coordination of internal and external contacts to optimize delivery and revenue.

Assistant Project Manager

Gallo Mechanical
02.2024 - 07.2024
  • Prepared and submitted federal submittals to the general contractor in compliance with project specifications and government regulations.
  • Coordinated project deliverables across multiple Tyndall AFB construction projects, ensuring timely execution and alignment with project schedules.
  • Reviewed contract agreements between Gallo Mechanical, subcontractors, and the general contractor to verify compliance with project scope and terms.
  • Compiled and prepared daily reports for the mechanical crew, tracking progress, workforce allocation, and potential project challenges.
  • Organized and maintained the file share system, ensuring all project documents—including shop drawings, signed contracts, receipts, orders, and approved submittals—were easily accessible and systematically stored.

Assistant Project Manager

BL Harbert International
08.2020 - 03.2022
  • Supported development of 2 VA Clinics valued at over $25M each, which included identifying 5 critical paths and establishing appropriate milestones.
  • Maintained ownership of timelines and deliverables during all phases of the project to ensure projects are executed according to plans.
  • Communicated progress and roadblocks to executive, engineering, and sales teams, and made recommendations to remove roadblocks leading to on-time and on-budget delivery of projects.
  • Provided solution that saved 80 man-hours per week by restructuring processes between 2 scopes of work.
  • Implemented rigorous monitoring of new features to ensure meeting KPIs after projects were closed, and identified solutions to improve performance of new features.
  • Led vendor management which resulted in numerous contract renewals and achieving project deadlines.
  • Prepared project performance reports and weekly project progression updates.

Skills

  • IT Configuration Management
  • Hardware and Software Installation
  • Proprietary Software Management (RainFocus)
  • Network Optimization and Security
  • System Reliability and Upgrades
  • Project Lifecycle Management
  • Risk Assessment and Mitigation
  • Vendor Management and Collaboration
  • Project Cost and Schedule Monitoring
  • Technical Troubleshooting and Problem-Solving

Highlight of Qualifications

  • Multifaceted IT Project Management: Proven expertise in managing IT configurations for leading clients including Microsoft, RSA, Salesforce, Cisco, UiPath, Oracle, Okta, Workday, and Databricks. Demonstrated ability to handle complex IT projects with precision and efficiency.
  • Software Deployment and Integration: Skilled in deploying and integrating RainFocus proprietary software, ensuring optimal performance across various client projects. Expert in seamless software integration tailored to client-specific needs.
  • Exceptional Delivery Record: Achieved 100% deadline adherence across multiple high-profile projects such as Dreamforce22, Cisco LatAm22, Cisco Live 2023, Oracle SuiteWorld 2023, and UiPath Forward 2023. Recognized for exceptional project delivery and client satisfaction.
  • Hardware and Software Installation and Configuration: Competent in managing the installation and configuration of new hardware and software, ensuring system reliability and performance.
  • Network and Systems Optimization: Enhanced network uptime to 99.9%, spearheaded major network upgrades, and bolstered systems security and reliability, showcasing strong technical acumen in network and systems management.
  • Project Lifecycle Management: Proficient in defining, developing, and managing project plans, ensuring efficient task assignment and completion. Expert in assessing and mitigating risks throughout the project lifecycle.
  • Vendor Collaboration and Contract Compliance: Effective in collaborating with vendors to ensure compliance with contractual agreements and timely project completion. Adept in leading vendor management for sustained project success.
  • Cost and Schedule Monitoring: Skilled in monitoring project schedules and costs, adept at maintaining project scope within estimated efforts and expenses.
  • Strategic Process Improvement: Implemented process restructuring that saved 80 man-hours per week, demonstrating strong capability in optimizing operational efficiency.
  • Post-Project KPI Monitoring and Improvement: Instituted rigorous post-project feature monitoring, identifying improvements to enhance feature performance by 15%.
  • Communication and Stakeholder Management: Excellent at communicating project progress and addressing roadblocks, effectively collaborating with executive, engineering, and sales teams.
  • Reporting and Analysis: Prepared comprehensive project performance reports and weekly updates, skilled in analyzing data to derive actionable insights for project enhancement.

Timeline

Assistant Project Manager

Gallo Mechanical
02.2024 - 07.2024

Senior IT Operations Engineer - Contractor

RainFocus
03.2022 - Current

Assistant Project Manager

BL Harbert International
08.2020 - 03.2022
Dalton Reames