Justin Winfree
10509 Cedarwood Lane ,MD
Summary
Adept Operations Lead with a proven track record at Express Factory Outlet, where I spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Expert in IT Configuration Management and renowned for exceptional troubleshooting skills, I successfully mentored teams to exceed key performance indicators by over 30%.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Operations Lead
Express Factory Outlet
Fort Washington, MD
09.2022 - 12.2023
- Maintaining relationships with external vendors and suppliers related to operations needs.
- Establishing key performance indicators to track productivity and quality standards.
- Developing and implementing effective strategies to optimize operational performance.
- Monitoring customer satisfaction levels and taking corrective action when needed.
- Establishing key performance indicators to track productivity and quality standards.
- Resolving escalated issues involving customers, vendors, or employees.
- Collaborating with other departments, such as IT, HR, Sales, and Marketing, to ensure smooth cross-functional operations.
- Ensuring compliance with applicable regulations and industry standards.
- Trained, mentored, and motivated employees to maximize team productivity.
- Implemented new operational procedures, increasing process efficiency.
Education
Undergraduate Certification Course - Computer and Information Systems
University of Maryland Global Campus
Hyattsville, MD12-2024
High School Diploma -
Friendly High School
Ft. Washington, MD06-2018
Skills
- Troubleshooting
- Windows Operating System
- Linux
- Mac operating system
- Service Now
- ZenDesk
- JIRA Operating System
- VMware
- CompTIA A Fundamentals
- CompTIA Network Fundamentals
- Customer service
- BitLocker encryption
- User Account Management
- IT Configuration Management
- VirtualBox
- Wireshark
- Help Desk
- Desk support
- Environmental management
- Strong team-building skills
Certification
- CompTIA Security+
- JAMF 100
Timeline
Operations Lead
Express Factory Outlet
09.2022 - 12.2023
Undergraduate Certification Course - Computer and Information Systems
University of Maryland Global Campus
High School Diploma -
Friendly High School
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