Reginald Levy
Beaumont
Summary
Results-driven operations lead with expertise in process optimization, resource allocation, and safety protocol implementation. Proven track record in enhancing operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Operations Lead
PSC Group
Orange
02.2025 - Current
- Streamlined interdepartmental communication to improve collaboration and increase operational efficiency.
- Coordinated daily operations to enhance workflow and effectively allocate resources.
- Implemented safety protocols to ensure a secure work environment for all team members.
- Trained new staff on operational procedures and company policies, ensuring compliance and smooth onboarding.
- Conducted routine equipment checks to maintain functionality and uphold safety standards.
- Monitored customer satisfaction levels and initiated corrective actions.
- Maintained a clean, organized workspace to promote safety during repairs.
- Diagnosed technical issues in equipment to boost overall operational efficiency.
IT Intern
brock technology group
Beaumont
02.2023 - 02.2025
- Resolved IT system-related customer service issues promptly, ensuring user satisfaction.
- Troubleshot software issues, improving team efficiency in technical support.
- Managed inventory of hardware and software assets, optimizing resource allocation.
Education
Associate of Science - Instrumentation
Lamar Institute of Technology
Beaumont, TX03-2024
Skills
- Operational analysis
- Process optimization
- Resource allocation
- Warehouse management
- Safety protocols
- Equipment maintenance
- Technical troubleshooting
- Customer service management
- Staff training
- Problem solving
Timeline
Operations Lead
PSC Group
02.2025 - Current
IT Intern
brock technology group
02.2023 - 02.2025
Associate of Science - Instrumentation
Lamar Institute of Technology