Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dalton Simpson

Moulton

Summary

Dynamic customer service representative with a proven track record at Pizza Hut, excelling in complaint resolution and payment processing. Skilled in building rapport and utilizing POS systems, I enhanced customer satisfaction and improved service ratings through effective problem-solving and active listening. Committed to maintaining high standards in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Customer Service Representative/Cook

Pizza Hut
05.2024 - Current
  • Assisted customers in placing orders and resolving issues to enhance satisfaction.
  • Managed cash transactions accurately and efficiently during peak hours.
  • Collaborated with team members to maintain smooth restaurant operations.
  • Utilized point-of-sale systems for order processing and inventory management.
  • Trained new staff on customer service protocols and operational procedures.
  • Addressed customer complaints promptly, leading to improved service ratings.
  • Maintained cleanliness and organization of dining area to promote a positive atmosphere.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Laborer

C&C Construction
01.2024 - 05.2024
  • Operated hand tools and machinery to complete various labor tasks efficiently.
  • Assisted in maintaining a clean and organized work environment to enhance safety and productivity.
  • Executed loading and unloading of materials promptly, ensuring proper handling techniques were applied.
  • Collaborated with team members to meet project deadlines while adhering to safety guidelines.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Used variety of hand and power tools to complete tasks.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Cleaned and maintained tools, equipment and worksites.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Helped with erecting scaffolding and ladders.
  • Worked on sites, installing roofs and other exterior components.
  • Helped with door and window installations.
  • Installed drywall, siding and other structural components.

Laborer

Butler Quality Construction
01.2023 - 01.2024
  • Performed general housekeeping and cleaning tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
  • Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
  • Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
  • Bolstered team morale with a positive attitude and willingness to help others when needed.
  • Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
  • Loaded and unloaded materials onto trucks and trailers.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Operated hand tools and machinery to complete various labor tasks efficiently.
  • Assisted in maintaining a clean and organized work environment to enhance safety and productivity.
  • Executed loading and unloading of materials promptly, ensuring proper handling techniques were applied.
  • Collaborated with team members to meet project deadlines while adhering to safety guidelines.
  • Used variety of hand and power tools to complete tasks.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Helped with erecting scaffolding and ladders.
  • Worked on sites, installing roofs and other exterior components.
  • Helped with door and window installations.

Education

High School Diploma -

Honor School Of Alabama
Alabama
04-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Complaint handling
  • Payment processing
  • Product knowledge
  • Order processing
  • Prioritization
  • Building rapport
  • Dispute resolution
  • Store maintenance
  • POS systems expert

Timeline

Customer Service Representative/Cook

Pizza Hut
05.2024 - Current

Laborer

C&C Construction
01.2024 - 05.2024

Laborer

Butler Quality Construction
01.2023 - 01.2024

High School Diploma -

Honor School Of Alabama

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