Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Dalton Trudell

McFarland,WI

Summary

Creative college student with a passion for social media marketing. Eager to apply academic knowledge in communications to real-world scenarios, while gaining hands-on experience in a dynamic role. Strong communicator and adept at undertaking new challenges. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Toby’s Supper Club
01.2022 - 06.2024
  • Provide exceptional customer service to patrons, ensuring a welcoming dining experience
  • Handle cash and credit transactions accurately, processing payments and reconciling checks
  • Address customer inquiries, concerns, or complaints with professionalism and prompt resolution
  • Collaborate with team members to streamline service flow and enhance overall efficiency

Customer Service Representative

Pizza Hut of Southern Wisconsin
01.2020 - 01.2022
  • Provided excellent customer service assisting customers with inquiries and orders in person and over the phone
  • Took accurate orders for delivery and carry-out services, ensuring customers received correct and timely service
  • Effectively communicated menu options, specials, and promotions to customers, upselling additional menu items
  • Processed payments accurately, handling cash and credit transactions while maintaining cash register integrity

USA Soccer Referee

Madison Area Youth Soccer Association (MAYSA)
01.2017 - 01.2019
  • Officiated youth soccer matches in accordance with the rules and regulations set forth by the governing body, ensuring fair play and sportsmanship
  • Enforced game rules and penalties impartially, making quick and accurate decisions is real-time
  • Communicated effectively with players, coaches and assistant referees to clarify decisions and manage disputes

Education

Bachelor of Arts - Communication Sciences

University of Wisconsin-Madison
Madison, WI
05.2027

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Money handling abilities

Volunteer Experience

Luke House Community Meal Program, Madison, WI, current

Languages

Spanish
Professional Working

Timeline

Customer Service Representative

Toby’s Supper Club
01.2022 - 06.2024

Customer Service Representative

Pizza Hut of Southern Wisconsin
01.2020 - 01.2022

USA Soccer Referee

Madison Area Youth Soccer Association (MAYSA)
01.2017 - 01.2019

Bachelor of Arts - Communication Sciences

University of Wisconsin-Madison
Dalton Trudell