Dalton Withrow
Summary
Enterprising Account Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
13
13
years of professional experience
Work History
Account Manager
Airgas, an Air Liquide Company
11.2023 - Current
- Adhere to and assure compliance with the Code of Conduct/Handbook, policies and procedures and all applicable rules, regulations and standards promulgated by Federal, State and other applicable agencies or regulating bodies.
- Develop and execute regional company specific sales and marketing plans
- Actively pursue and acquire new and competitive accounts with emphasis on obtaining product supply agreements.
- Review regional sales goals and gross profit margins within the assigned territory and monitors effectiveness of sales and marketing efforts.
- Act as a technical resource for customer(s) and regional retail sales associates in the area of bulk and specialty gases.
- Establish and maintain clear and consistent lines of communication with internal departments relative to customer successes, customer failures, new customer developments and other customer specific information
- Work closely with local Branch managers to assist in promoting sales and customer management through retail store locations within assigned geographical area
- Travels throughout assigned territory to call on regular and prospective customers
- Identifies and qualifies prospective customers within assigned area or territory and keeps direct manager informed of such information.
- Interprets customer needs and makes appropriate recommendations to increase sales opportunities.
- Researches and analyzes market data in assigned area or territory to determine new customers, sales volume potential and pricing, and develop a strategy to meet sales targets
- Performs other duties as assigned
Branch Manager
Airgas, An Air Liquide Company
11.2018 - 11.2023
- Maintains friendly and professional customer interactions.
- Assesses employee performance and developed improvement plans.
- Meets deadlines by proactively managing individual and team tasks and streamlining processes.
- Engages employees in business processes with positive motivational techniques.
- Complies with regulatory guidelines and requirements.
- Create strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Consulted customers alongside account managers to boost product sales and services.
- Directs the day to day leadership over the activities of counter operations, warehousing, production, and route deliveries of a branch location.
- Customarily and regularly exercises discretion in solving inside sales, operational, and distribution issues.
- Ensures a safe and efficient working condition of the branch and all employees.
- Ensure that the proper Airgas Standard Operating Procedures (SOP's) are followed
Inside Sales Representative
Airgas, An Air Liquide Company
05.2017 - 11.2018
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Informs customer about quality of tools, hardware, and equipment, and demonstrates use.
- Ensures all required paperwork is accurately completed, including coding, costing, and pricing.
- Communicates by phone, e-mail, and in person with customers, sales staff, store managers, and others, inquiring about and providing information on cost, ordering and delivery times, etc.
- Stocks shelves, warehouse, counters, and tables with merchandise and maintains showroom displays.
- Arranges with customer and location for delivery of cylinder and hard goods.
- Wraps or bags merchandise for customers and assists in loading and unloading cylinders.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Prepared and submitted reports to keep management informed of sales activities and progress.
VMI/ Sales Representative
Airgas, An Air Liquide Company
02.2016 - 05.2017
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Responsible for implementing and maintaining the client's supply inventory to include deliveries and management programs, establishing safe handling practices, manage, efficient order processing & invoicing, initiating & executing cost reduction programs, reporting and day-to-day customer interface at the client location.
- Order products and related supplies & services from Airgas and other vendors to maintain customer stocking levels.
- Develop excellent relationships with customer as well as Airgas branch and operations personnel in order to provide the best possible service to our customers.
VMI / Sales Representative
Airgas, An Air Liquide Company
01.2013 - 02.2016
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Develop excellent relationships with customer as well as Airgas branch and operations personnel in order to provide the best possible service to our customers.
- Responsible for implementing and maintaining the client's supply inventory to include deliveries and management programs, establishing safe handling practices, manage, efficient order processing & invoicing, initiating & executing cost reduction programs, reporting and day-to-day customer interface at the client location
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Inside Sales Representative
Airgas, An Air Liquide Company
05.2012 - 01.2013
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Advises customer on tools, hardware, and materials needed and procedure to follow to complete tasks customer wishes to perform.
- Ensures all required paperwork is accurately completed, including coding, costing, and pricing.
- Communicates by phone, e-mail, and in person with customers, sales staff, store managers, and others, inquiring about and providing information on cost, ordering and delivery times, etc.
- Arranges with customer and location for delivery of cylinder and hard goods.
- Stocks shelves, warehouse, counters, and tables with merchandise and maintains showroom displays.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Cylinder Handler
Airgas, An Air Liquide Company
05.2011 - 05.2012
- Inspected cylinders prior to filling, following standard procedures as required by government, Airgas, and distributor standards.
- Understood hazards of various gases; size and contents of cylinders by reading and interpreting cylinder labels and the color-coding of tanks.
- Complied with all government and company standards relating to the safe handling of hazardous materials/cylinder gases.
- Operated a forklift, pallet jack and other warehouse equipment.
- Loaded cylinders on/off vehicles, using hand truck or chain hoist, and records type and quantity of cylinders.
Education
High School Diploma -
Yoncalla High School
Yoncalla, OR05.2010
Skills
Strategic
Mentorship
Leadership
Communication
Self motivated
Work ethic
Flexible
Active listening
Problem solving
Constructive criticism
Multitasking
Additional Information
Between 2012 and 2016 I covered Multiple outside sales positions for an extended amount of time while conducting my regular position duties at the time.
Roseburg Oregon I covered the account manager role for 12 months in 2012.
Springfield Oregon I covered the account manager position for 3 months in 2013
Corvallis / Albany OR I covered the account manager position for 5 months in 2014.
Timeline
Account Manager
Airgas, an Air Liquide Company
11.2023 - Current
Branch Manager
Airgas, An Air Liquide Company
11.2018 - 11.2023
Inside Sales Representative
Airgas, An Air Liquide Company
05.2017 - 11.2018
VMI/ Sales Representative
Airgas, An Air Liquide Company
02.2016 - 05.2017
VMI / Sales Representative
Airgas, An Air Liquide Company
01.2013 - 02.2016
Inside Sales Representative
Airgas, An Air Liquide Company
05.2012 - 01.2013
Cylinder Handler
Airgas, An Air Liquide Company
05.2011 - 05.2012
High School Diploma -
Yoncalla High School
Similar Profiles
Sam GonzalesSam Gonzales
Branch Manager at Airgas, an Air Liquide CompanyBranch Manager at Airgas, an Air Liquide Company
Eric ShawEric Shaw
District Manager at Airgas, an Air Liquide companyDistrict Manager at Airgas, an Air Liquide company
BRANDY COELHOBRANDY COELHO
Account Manager at Airgas An Air Liquide CompanyAccount Manager at Airgas An Air Liquide Company