Maggie Hinton
Jeffersonville,IN
Summary
Driven Account Manager with proven record in enhancing customer experience and fostering strong relationships. Skilled in leveraging SaaS tools to manage accounts, forecast growth, and track customer interactions. Demonstrated ability to lead cross-functional teams toward achieving key performance objectives while maintaining high levels of customer satisfaction. Proven success in implementing strategies that improve client retention rates and promote substantial business growth.
Overview
12
12
years of professional experience
Work History
Account Manager
Ascension Funding Group
Louisville, KY
01.2022 - Current
- Prepared monthly financial statements for each account.
- Conducted market research to identify potential customers.
- Attended trade shows and conferences as a representative of the company.
- Guided new customers through the onboarding process, ensuring they understand how to use the product or service effectively.
- Provided training and resources to help customers maximize the value of the product.
- Provided training and guidance to new Account Managers.
- Maintained accurate records of all customer interactions in the CRM system.
- Created comprehensive reports on account performance and presented them to senior management.
Sales Executive
Essity North America
01.2019 - 01.2022
- Developed strong relationships with distribution partners and executed commercial planning directives
- Negotiated and executed distribution business plans, leading to increased partner satisfaction and retention with account management for the entire state of Kentucky
- Conducted business reviews and drove cross-selling and upselling in existing accounts
- CRM, KPI's and SaaS
- Trained distributor sales reps on Essity products and hygiene solutions
- Consistently met sales targets and KPIs, contributing to profit growth and market expansion.
Sales Professional
Cintas Corporation
01.2018 - 01.2019
- Conducted 60-80 cold calls weekly to business storefronts
- Achieved top sales within the team division and led as Team Captain
- CRM and SaaS - Pricing and Contract Renewals
- Set appointments, presented solutions, and closed sales with top decision-makers
- Awarded Summit Club every quarter of fiscal year 2018-2019.
Marketing Consultant
Coverall Concepts
01.2013 - 01.2015
- Generated revenue growth with total contractual sales of $488,220 in 2014
- Managed and retained new and existing business
- Pricing, contract renewals, presentations
- Maintained top performer status through consistent prospecting and relationship building
- Scheduled and closed sales with top decision-makers
- Utilized CRM and SaaS.
Education
Bachelors in Business Administration & Marketing -
Sullivan University
Louisville, KY01.2012
Associate in Business Management -
Sullivan University
Louisville, KY01.2009
Skills
- Sales
- Customer Success
- Account Management
- SaaS
- CRM Systems
- Presentations
- Detail Oriented
- Strategic
- Organized
- Metrics
- KPI's
- Renewals
- Retentions
- Upselling
- Cross-Selling
- Onboarding
- Training
- Internal Departments Coordination
- Interpersonal
- Relationship Building
- Customer Advocacy
- Passion for technology
- Customer training
- Team Training
- Client Relationship Management
- Data Analytics
- Project Management
State
IN
City
Jeffersonville
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager
Ascension Funding Group
01.2022 - Current
Sales Executive
Essity North America
01.2019 - 01.2022
Sales Professional
Cintas Corporation
01.2018 - 01.2019
Marketing Consultant
Coverall Concepts
01.2013 - 01.2015
Bachelors in Business Administration & Marketing -
Sullivan University
Associate in Business Management -
Sullivan University
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