Daltrice Riley
Garner,NC
Summary
High school graduate with a strong desire to expand business professional skills. Expertise in Customer Service and Administrative Assistant roles, excelling in building rapport and trust with clients/customers. Proven track record of enhancing organizational, time-management, and attention-to-detail skills. Seeking new challenges to further develop skills, particularly interested in work-from-home opportunities. Known for dependability, trainability, and being a team player. Eager to bring valuable traits to the next organization.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
TEKsystems
10.2024 - 04.2025
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
CUSTOMER SERVICE (REMOTE)
PROGRESSIVE INSURANCE
10.2023 - 09.2024
- Skillfully guided clients through claim procedures, ensuring accuracy and thoroughness.
- Proactively ensured claims were thoroughly completed with 100% accuracy following company protocol.
- Volunteered overtime help as needed exhibiting team-player skills.
- Always exuded positive attitude, encouraging a warm and welcoming experience for all customers.
CASHIER/STOCKER
WAL-MART
11.2022 - 09.2023
- Guided customers in finding store items efficiently.
- Ensured merchandise was stocked in compliance with safety standards.
- Actively contributed to Customer Service Desk, showcasing collaborative skills.
- Prioritized customer satisfaction in all operations.
CUSTOMER SERVICE (REMOTE)
ATLAS CO.
03.2022 - 10.2022
- Facilitated customer purchases with meticulous attention to detail.
- Guaranteed all purchases were completed with perfect accuracy adhering to company guidelines.
- Offered extra assistance during peak times, showcasing collaborative skills.
- Consistently maintained a positive attitude to enhance customer experience.
Education
HIGH SCHOOL DIPLOMA - undefined
SCORE ACADEMY HIGH SCHOOL
06.2024
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Telephone etiquette
- Complaint handling
- Problem resolution
- Call centers
- Critical thinking
- Appointment scheduling
- Attention to detail and consistency
- Dependable and responsible
- Multitasking Abilities
- Active listening
- Calm under pressure
- Organization and time management
Timeline
Customer Service Specialist
TEKsystems
10.2024 - 04.2025
CUSTOMER SERVICE (REMOTE)
PROGRESSIVE INSURANCE
10.2023 - 09.2024
CASHIER/STOCKER
WAL-MART
11.2022 - 09.2023
CUSTOMER SERVICE (REMOTE)
ATLAS CO.
03.2022 - 10.2022
HIGH SCHOOL DIPLOMA - undefined
SCORE ACADEMY HIGH SCHOOL