Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Dalvin Brown

Brooklyn,NY

Summary

Operations and events specialist with extensive experience in cultural organizations. Demonstrated expertise in customer service, audience engagement, and event coordination. Proven track record of enhancing guest experiences and optimizing operational processes. Strong skills in teamwork, communication, and adaptability to foster collaboration and drive engagement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Venue Ambassador

Avant Gardner
Brooklyn, NY
04.2025 - Current
  • Welcome guests, and guide crowd flow throughout high-traffic entry/exit points at large-scale events.
  • Assist with RFID wristband activation and troubleshoot issues in a fast-paced, cashless venue.
  • Collaborate with operations, stage, bar, and security teams to ensure smooth guest experiences.
  • Completed certified training: CPR, First Aid, Narcan Administration, ADA Compliance, and more.
  • Built customer confidence by actively listening to concerns and giving appropriate feedback.
  • Hold FDNY F-04 Certificate for indoor/outdoor Place of Assembly Fire Guard compliance.
  • Managed guest interactions, providing exceptional customer service and support.

Guest Experience Representative

The Metropolitan Opera
New York, NY
12.2023 - Current
  • Provide exceptional front-of-house guest service during live performances and events.
  • Assist with ticket inquiries, seating questions, and way-finding with professionalism and warmth.
  • Maintained knowledge of upcoming shows and special events for informed assistance.
  • Coordinate with box office personnel to resolve issues, and maintain smooth guest flow.
  • Welcomed guests and provided information about performances and events.
  • Handled guest feedback and communicated issues to appropriate departments.

Visitor and Gallery Assistant (Seasonal)

Whitney Museum of American Art
New York, NY
03.2024 - 02.2025
  • Managed visitor inquiries, ticket sales, and guest assistance to deliver high-level customer service.
  • Maintained up-to-date knowledge of current and upcoming exhibitions to offer engaging information.
  • Assisted during special events to enrich visitor experience and engagement.
  • Collaborated with team members to improve visitor interactions during gallery openings.
  • Assisted with opening and closing duties, whether it was restocking guides, helping with tour signage, or stanchion setup as well.
  • Helped to ensure the safety of the visitors and artwork in the galleries by enforcing museum conduct guidelines.
  • Provided training to new seasonal hires on how to work in the galleries of the museum, giving and providing feedback, how to handle questions from guests, and what to anticipate regarding expectations as gallery assistants.
  • Engaged with members, anticipated the visitor needs, and responded to visitor questions to help promote the Whitney's mission and create a seamless experience.

Guest Experience Ambassador

SUMMIT One Vanderbilt
New York, NY
11.2021 - 10.2023
  • Greeted thousands of guests, and verified timed entry at a premier observation venue.
  • Collaborated with other departments to ensure guests received quality service throughout their stay.
  • Collaborated with team members to ensure seamless operations during peak hours.
  • Assisted in coordinating guest experiences and managing visitor flow efficiently.
  • Supported Guest Experience Leads and Managers in daily operations, and keeping areas show-ready for over six thousand guests on a daily basis.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Helped with guest feedback via surveys during busier seasons to help maintain guest satisfaction, Net Promoter Score, and a strong professional demeanor of understanding the guest perspective.

Roamer

Five Iron Golf
New York, New York
04.2023 - 09.2023
  • Delivered exceptional service to guests, ensuring enjoyable experiences throughout visits.
  • Actively checked in with bar and simulator guests to address concerns and ensure satisfaction.
  • Developed in-depth knowledge of golf simulators to guide gameplay selection and explain data outputs.
  • Assisted in organizing golf bag storage and managing equipment while performing basic maintenance.
  • Acquired extensive knowledge of products and services to confidently sell lessons, leagues, and memberships.
  • Conducted engaging facility tours to enhance guest understanding of offerings.
  • Followed Five Iron standards for guest engagement, including upselling and service scripts adherence.
  • Maintained comprehensive knowledge of food and beverage offerings, utilizing up-selling techniques effectively.

Team Member

Urban Air Adventure Park
Brooklyn, NY
12.2022 - 02.2023
  • Supervised and trained new hires, and supported daily guest engagement and safety protocols.
  • Provided attraction guidance and processed ticket and concession transactions.
  • Assisted guests with park attractions and provided information on safety guidelines.
  • Collaborated with team members to maintain cleanliness and organization of the facility.
  • Trained new staff on operational procedures and customer service best practices.
  • Provided walk-around tours of the facility to walk-in guests during slower volumes to help them gain a strong knowledge and understanding of the services that the park provides.

Education

High School Diploma -

FDNY High School For Fire And Life Safety
Brooklyn, NY
06-2014

Some College (No Degree) - Computer Science

Medgar Evers College, CUNY
Brooklyn, NY

Skills

  • Relationship management
  • Conflict resolution
  • Problem solving
  • Crowd management
  • Ticketing systems
  • Audience engagement
  • Visitor engagement
  • Training and supervision

Certification

  • CPR
  • F-03 Certificate of Fitness for Indoor Place of Assembly
  • F-04 Certificate of Fitness for Outdoor Place of Assembly

References

References available upon request.

Timeline

Venue Ambassador

Avant Gardner
04.2025 - Current

Visitor and Gallery Assistant (Seasonal)

Whitney Museum of American Art
03.2024 - 02.2025

Guest Experience Representative

The Metropolitan Opera
12.2023 - Current

Roamer

Five Iron Golf
04.2023 - 09.2023

Team Member

Urban Air Adventure Park
12.2022 - 02.2023

Guest Experience Ambassador

SUMMIT One Vanderbilt
11.2021 - 10.2023

High School Diploma -

FDNY High School For Fire And Life Safety

Some College (No Degree) - Computer Science

Medgar Evers College, CUNY

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