Dalvin R. Tapia Encarnacion
Paterson,NJ
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Manager/Store Manager/Small Business Owner
Las Maria's Supermarket
08.2020 - 12.2023
- Maximized performance by monitoring necessary activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business
Produce Team Member
Whole Foods Market Inc
03.2018 - 08.2020
- Checked for outdated and overripe grocery items and removed from inventory.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Pleasantly greeted customers and provided prompt and courteous service.
- Sorted and packaged produce items to prepare for shipments.
- Collaborated with store management to align with objectives and provide quality produce.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Crew Team Member
Dunking Donuts
10.2018 - 10.2019
- Supported great dining and meal experiences for guests.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Used proper techniques to prepare food and ingredients.
- Greeted customers at drive-thru and took food orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
Team Associate
Kohls Department Store
09.2015 - 04.2017
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Resolved issues quickly to maintain productivity goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Applied Science - Radiography
Passaic County Community College
Paterson, NJ03.2026
High School Diploma -
Eastside High School
Paterson, NJ07.2015
Skills
- Policy Implementation
- Expense Tracking
- Contract Management
- Workforce Management
- Customer Service Expertise
- Spanish Fluency
- CPR 12/2025
- Attention to Detail
- Team Exercises
- Active Listening
- Understanding of client business requirements
- Business understanding
Hiking
Just like to be with nature get away from the city life and get more into with myself.
Languages
Spanish
Native or Bilingual
Books
My books are everything to me help me understand the world around me. Furthermore,helps me develop myself in areas such as emotional intelligence and empathy also in other areas that I seem to lack but look to develop.
Timeline
Manager/Store Manager/Small Business Owner
Las Maria's Supermarket
08.2020 - 12.2023
Crew Team Member
Dunking Donuts
10.2018 - 10.2019
Produce Team Member
Whole Foods Market Inc
03.2018 - 08.2020
Team Associate
Kohls Department Store
09.2015 - 04.2017
Associate of Applied Science - Radiography
Passaic County Community College
High School Diploma -
Eastside High School