DALYA AL MASAOUDY
Sterling Heights,MI
Summary
Motivated psychology student with a strong foundation in customer service and leadership. Demonstrated ability to train and support team members while fostering positive client interactions. Bilingual in English and Arabic, dedicated to advancing mental health services and research.
Overview
4
4
years of professional experience
Work History
Barista / Barista Trainer
Starbucks
10.2022 - Current
- Provided customer service in a fast-paced team environment
- Trained new employees on beverage preparation, customer interaction, and workplace procedures
- Maintained accuracy while handling multiple tasks during busy shifts
- Demonstrated communication, teamwork, and leadership skills
- Supported store operations and created positive customer experiences
Volunteer
Mercy Hospital
- Supported hospital staff to enhance patient-centered care
- Facilitated visitor assistance and streamlined daily hospital operations
- Cultivated communication and interpersonal skills through direct healthcare service
Education
Bachelor of Arts (B.A.) - Psychology
Arizona State University
12-2026
Skills
- Coffee preparation
- Customer service
- Team collaboration
- Fast-paced adaptability
- Time management
- Leadership training
- Bilingual: English and Arabic
- Active listening
Academic Interests
- Counseling Psychology
- Mental Health
- Positive Psychology
- Research and Human Behavior
Affiliations
- Marching Band Member
Coon Rapids High school | 8 years
Timeline
Barista / Barista Trainer
Starbucks
10.2022 - Current
Volunteer
Mercy Hospital
Bachelor of Arts (B.A.) - Psychology
Arizona State University