Dalyndra L. Kimberland
Bardstown,KY
Summary
Versatile and dependable professional with a diverse background in security, front desk operations, and factory production. Proven ability to adapt to various work environments while delivering excellent service, safety, and efficiency. Skilled in customer service, surveillance monitoring, administrative support, hands on production, and therapeutic care. Recognized for strong communication skills, attention to detail, and a calm, professional demeanor in high-pressure situations. Committed to maintaining safety, promoting wellness, and ensuring a positive experience for clients, coworkers, and the public.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Security
Bardstown, KY
09.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Medical Massage Therapist
Self-Employed
Bardstown, KY
01.2022 - 01.2023
- Increased patient mobility by focusing on muscle flexibility and range of motion.
- Safeguarded clients'' privacy by adhering to HIPAA regulations and maintaining strict confidentiality.
- Treated a diverse clientele, including athletes, pregnant women, and individuals recovering from injuries.
- Promoted wellness by educating clients on self-care techniques, including stretching exercises and proper posture.
- Navigated scheduling software to efficiently manage appointments while minimizing downtime between sessions.
- Alleviated chronic pain by utilizing targeted deep tissue massage techniques.
- Reduced stress levels for patients with customized relaxation massages.
- Maintained clean, sanitized, and well-stocked treatment rooms according to industry standards.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Call Center Director
Clagett Dental Solutions
Elizabethtown, KY
06.2019 - 03.2022
- Assisted with management
- Checked patients in and out for the day
- Set up financial payment plans
- Managed Email
- Sent in prescriptions
- Directed Call Center
- E-submitted insurance claims
Skye Chiropractic
Louisville, KY
06.2011 - 11.2011
- Performed rehabilitation before adjustment
- Performed massage
- Performed administrative duties
Education
No Degree - Nursing
Galen College of Nursing
Louisville, KY12-2026
Certified Medical Administrative Assistant - Medical Assisting
The Medical Institute of Kentucky
Elizabethtown, KY05-2019
Certificate - Nursing, Data Entry Operator
Elizabethtown Community and Technical College
Elizabethtown, KY01.2018
Diploma - Medical Massage Therapy
Daymar College
Louisville, KY01.2011
Diploma - College Prep.
Adair County High School
Columbia, KY05.2006
Skills
- Managing and updating patient records
- Customer service
- Scheduling appointments
- Performing general accounting and billing services
- Transcribing treatment notes
- Processing insurance forms
- Overseeing office and medical supplies inventory
- Sending out mail correspondence
- Data Entry
- Phone and email correspondence
- Rehabilitation therapy
- Efficient keyboard skills at 80 WPM
- Arranging for patient hospitalization
- Maintaining the front desk and reception areas
- Timekeeping
- Employee motivation
- Coaching and mentoring
- Call monitoring
- Document management
- Schedule coordination
- Scheduling proficiency
- Documentation expertise
- Account updating
- [Software] expertise
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Relationship and team building
Certification
- OSHA
- HIPPA
- CMAA (NHA PENDING)
- DATA ENTRY OPERATOR
Personal Information
Title: Licensed Massage Therapist
Related Experience
- Clagett Dental Solutions, Elizabethtown, KY, Call Center Director, 06/01/19, 03/31/22, Assisted with management, Checked patients in and out for the day, Set up financial payment plans, Managed Email, Sent in prescriptions, Directed Call Center, E-submitted insurance claims
- Skye Chiropractic, Louisville, KY, 06/01/11, 11/30/11, Performed rehabilitation before adjustment, Performed massage, Performed administrative duties
Timeline
Security Officer
Allied Security
09.2024 - Current
Medical Massage Therapist
Self-Employed
01.2022 - 01.2023
Call Center Director
Clagett Dental Solutions
06.2019 - 03.2022
Skye Chiropractic
06.2011 - 11.2011
Diploma - Medical Massage Therapy
Daymar College
Diploma - College Prep.
Adair County High School
No Degree - Nursing
Galen College of Nursing
Certified Medical Administrative Assistant - Medical Assisting
The Medical Institute of Kentucky
Certificate - Nursing, Data Entry Operator
Elizabethtown Community and Technical College
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