Jawon Johnson
Miramar,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Big Easy Casino
08.2025 - 01.2026
- Monitored premises to prevent unauthorized access and ensure safety protocols were enforced.
- Conducted regular patrols to identify security risks and maintain a secure environment.
- Responded promptly to incidents, documenting actions taken and ensuring swift resolution.
- Collaborated with law enforcement to report suspicious activities and enhance safety measures.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
Health Unit Coordinator
Marshfield Clinic
11.2024 - 05.2025
- Coordinated patient admissions and discharges to ensure efficient workflow.
- Maintained accurate patient records using electronic health record systems.
- Implemented processes that improved information flow between departments.
- Provided training support to new staff on administrative procedures and systems usage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
Front End Manager
Walmart
01.2021 - 12.2023
- Oversees the public areas of a retail store.
- Train, manage, and assess the performance of sales staff.
- Direct the physical layout and display of the sales floor.
- Process sales transactions in accordance with company policies and procedures.
- Assist with escalated matters with customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Education
High School Diploma -
Miami Central Senior High
06.2022
Skills
- Incident reporting
- Detail-oriented
- CCTV monitoring
- Complex Problem-solving
- Critical thinking
- Records management
- Professionalism and ethics
- Patient registration
- Case management
- Patient education
- Process improvement strategies
- EMR updating
- HIPAA compliance
- Healthcare software
- Customer service
- Cash handling
- Certified in CPR/AED
Certification
- Medication Aide
- ServSafe
- Certified Nursing Assistant
- Basic Life Support
- Security License
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Limited Working
Timeline
Security Officer
Big Easy Casino
08.2025 - 01.2026
Health Unit Coordinator
Marshfield Clinic
11.2024 - 05.2025
Front End Manager
Walmart
01.2021 - 12.2023
High School Diploma -
Miami Central Senior High
Activities
- Intern for the City Hall of Opa-Locka, Florida, from 05/2021 to 08/2021
- I volunteered at the town hall of Opa-Locka, Florida, feeding the homeless, helping to clean up the city (under highways), and speaking to the youth community
- I participated in the 5000 Role Models program for the majority of my high school time