DALYSSA GUY
San Diego,California
Summary
Dedicated customer service professional with experience in high-volume environments providing exceptional support, maintaining accurate records, handling sensitive information, and resolving customer concerns. Strong communication, organizational, and problem-solving skills with the ability to prioritize multiple tasks while delivering a positive experience. Experienced using CRM systems, managing documentation, and collaborating with teams in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Inbound Sales Representative
Charter Communications
12.2025 - Current
- Managed high-volume inbound calls while delivering exceptional customer service and resolving customer concerns.
- Maintained accurate electronic records and updated customer information within CRM and billing systems.
- Identified customer needs and communicated solutions effectively while maintaining professionalism and compliance standards.
- Balanced multiple priorities in a fast-paced environment while consistently meeting performance goals.
Office Manager
New California Restoration
05.2024 - 12.2025
- Maintained confidential records and managed sensitive company documentation with accuracy and discretion.
- Provided customer support via phone and email while addressing questions and resolving concerns promptly.
- Processed financial documentation and reconciled accounts with strong attention to detail.
- Coordinated workflow, scheduling, and daily operations to improve team efficiency.
Sales Lead
American Eagle
03.2024 - 06.2025
- Trained and supported team members while maintaining high customer service standards.
- Performed opening and closing procedures while ensuring operational accuracy.
- Analyzed performance trends and contributed to process improvements.
Sales Consultant
AT&T Corporate
10.2020 - 03.2024
- Built strong client relationships through excellent communication and problem-solving.
- Maintained accurate customer records using CRM systems.
- Provided personalized solutions while balancing multiple priorities.
Program Aide
La Mesa Spring Valley Schools
08.2019 - 10.2020
- Provided individualized support while adapting to diverse needs and priorities.
- Maintained effective communication with students, staff, and families.
- Demonstrated organization and problem-solving in a fast-paced environment.
Sales Associate
Victoria's Secret PINK
09.2019 - 05.2020
- Delivered exceptional customer service and handled transactions accurately.
- Resolved customer concerns and assisted with inventory management.
Education
Bachelor of Science - Nursing
Joyce University
High School Diploma -
Steele Canyon High School
Skills
- Customer Service & Patient Support
- Electronic Documentation & Data Entry
- CRM Systems & Microsoft Office Suite
- Scheduling & Calendar Coordination
- Cash Handling & Payment Processing
- Communication & Conflict Resolution
- Organization & Time Management
- Multitasking in Fast-Paced Environments
- Confidential Records Handling
- Problem Solving
- Team Collaboration
Timeline
Inbound Sales Representative
Charter Communications
12.2025 - Current
Office Manager
New California Restoration
05.2024 - 12.2025
Sales Lead
American Eagle
03.2024 - 06.2025
Sales Consultant
AT&T Corporate
10.2020 - 03.2024
Sales Associate
Victoria's Secret PINK
09.2019 - 05.2020
Program Aide
La Mesa Spring Valley Schools
08.2019 - 10.2020
Bachelor of Science - Nursing
Joyce University
High School Diploma -
Steele Canyon High School