Lydia Gonzalez
Charter Spectrum
El Paso
2
Languages
7
years of professional experience
Dynamic sales professional with a proven track record at Charter Spectrum, excelling in customer relationship building and sales support. Skilled in objection handling and quick thinking, I consistently exceeded sales quotas while enhancing customer satisfaction. My ability to streamline processes and engage clients effectively drives results in high-demand environments.
Work History
Inbound Sales Representative
3 Years 9 Months- Engaged customers through active listening to identify needs and recommend appropriate services.
- Utilized CRM systems to track customer interactions and manage sales pipelines effectively.
- Conducted follow-up communications with clients to ensure satisfaction and drive repeat business.
- Streamlined sales processes by implementing new tools, resulting in improved response times and client conversions.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Maintained detailed records of sales activities, enabling accurate performance evaluations and targeted improvement initiatives.
- Performed work in compliance with established regulations, policies and standard operating procedures.
Sales Associate
6 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained organized merchandise displays, facilitating easy access for customers and increasing sales potential.
- Collaborated with team members to implement promotional strategies, elevating product visibility and engagement.
- Participated in team meetings to discuss sales goals and strategies, aligning efforts to achieve targets collaboratively.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Project Manager
3 Years 6 Months- Led project teams to enhance service delivery standards and operational efficiencies.
- Developed and implemented strategic plans for janitorial service enhancements across multiple client sites.
- Oversaw scheduling and resource allocation to optimize workforce utilization and reduce operational costs.
- Trained and mentored junior staff on best practices in project management and customer service excellence.
- Collaborated with clients to assess needs, ensuring tailored solutions aligned with their expectations.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Monitored project performance to identify areas of improvement and make adjustments.
Education
No Degree - Business Administration
High School Diploma
Skills
Sales support proficiency
Customer service in high-demand environments
Results driven
Customer relationship building
Relationship building
Data entry proficiency
Objection handling
Decision-making in calls
Skilled in telephone communication
Call engagement and conversion
Quick thinking
Work with the homeless community
I give some of my free time helping the homeless. Providing food, clothing, transportation to center for assistance or just having conversations with them.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Associate
Target
11.2025 - 05.2026Read More
Inbound Sales Representative
Charter Spectrum
11.2022 - 08.2026Read More
Project Manager
PJS Professional Janatorial Services
06.2019 - 12.2022Read More
University of Phoenix
No Degree from Business Administration
Read More
Julio Cesar Chavez
High School Diploma
Read More