Damaine Pettiford
customer service rep
Long Beach,CA
Summary
Dedicated customer service representative skilled in conflict resolution, CRM systems, and effective communication. Proven ability to train new staff and enhance customer satisfaction. Empathetic and detail-oriented customer service representative with a solid background in training and conflict resolution. Committed to fostering positive customer interactions and improving overall satisfaction through effective problem-solving and communication.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Current Integrity Administration
Costa Mesa
11.2022 - Current
- Resolved issues by identifying customer needs and providing suitable solutions.
- Managed customer inquiries through phone and email communications.
- Meeting or exceeding monthly required customer contracts.
- I took ownership of customer issues.
- Collecting and analyzing customer feedback.
- Updated customer accounts.
- Collaborated with team members to enhance service delivery processes.
Customer Service Representative
Platinum Plus Auto Protection
Tustin
04.2022 - 10.2022
- Trained new representatives on company policies and customer service standards.
- Escalated complex issues to relevant departments for further assistance.
- Maintained accurate records of customer interactions for future reference.
- Helping customers navigate their question and concerns while delivering an exceptional experience,
- Persuasive speaking skills.
- Show empathy, with clear communication skills.
- Listen to customers' questions and concerns, and provide answers or responses.
- Take orders, calculate charges, and process billing or payments.
- Take payments, review customer accounts and makes changes, if necessary
Education
GED -
Desert Wind
Littlerock, CA06-2004
Skills
- Customer service
- Conflict resolution
- CRM systems
- Data entry
- Billing processing
- Customer relationship management
- Product sales
- Decision-making
Timeline
Customer Service Representative
Current Integrity Administration
11.2022 - Current
Customer Service Representative
Platinum Plus Auto Protection
04.2022 - 10.2022
GED -
Desert Wind
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