Damara Jackson
Duncanville,Texas
Summary
Accomplished Coordinator well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results. Conscientious professional seeking a position where growth and opportunity are available within the company. Customer service is my specialty with over seventeen years of experience along with general office and administrative skills, that goes above and beyond basic tasks and takes on multiple projects at once. Positive and courteous communicator offering calm telephone and email etiquette. Flexible professional trained in Quickbooks and Excel.
Overview
17
17
years of professional experience
Work History
Bookkeeping Administrative Assistant
Wesley And White Bookkeeping Services LLC
12.2020 - Current
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Streamlined bookkeeping processes for increased efficiency and time management.
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Assisted with budget preparation and monitoring, providing valuable input to decisionmakers.
Program Coordinator-MHN
Managed Health Net
04.2019 - 12.2023
- Assistant to license clinical staff team; assist with any questions or concerns related to members plan benefits, eligibility, provider eligibility, claim questions
- Manage in and outpatient admissions and treatment plans for members
- Discuss member based treatment plan with facility utilization reviewers
- Answer member triage crisis call
- Complete multiple Microsoft Excel logs
- Data entry
- Outbound follow up calls to members to discuss discharge treatment plans
- Perform other special projects, related duties and responsibilities as assigned.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
Customer Service Advocate
MHN - Managed Health Net
09.2013 - 03.2019
- Assist members with their benefit service needs
- Create new member accounts and authorizations
- Answer incoming calls from members and doctors
- Make outbound calls to members and doctors
- Provide great customer service
- Data entry
- Utilize on-line resources to determine coverage requirements
- Educating all callers using approved scripting to explain coverage of benefits
- Process claims requests, billing inquiries, and review appeals from doctors
- Conducting side by side training with new employees
- Perform other special projects, related duties and responsibilities as assigned.
Customer Service Representative
MEDCO HEALTH SOLUTIONS
09.2006 - 04.2013
- Utilize on-line resources to determine coverage requirements
- Answer calls from members, pharmacies, and doctors’ offices
- Educate all callers using approved scripting to explain coverage of medication, including limits/ conditions that may be part of their drug coverage
- Gather preliminary information from callers or transfer call to a pharmacist for assistance with medication related questions
- Respond to status inquiries providing accurate information regarding reviews and appeals, direct claims, and billing inquiries
- Assist retail pharmacies with rejected claims
- Convey a positive company image over the telephone
- Ensure audit, compliance and legislative requirements are adhered too and appropriate
- Perform other special projects, related duties and responsibilities as assigned.
Education
General Education -
DUNCANVILLE HIGH SCHOOL
DUNCANVILLE, TX05.2004
Skills
- Marketing Materials
- Onsite Tours
- Promotional Planning
- Eligibility Determination
- Interpersonal skills
- Administration
- Detail-oriented
- Problem solving
- Account reconciliation
- Documenting transactions
- Financial reporting
References
References are available upon request.
Timeline
Bookkeeping Administrative Assistant
Wesley And White Bookkeeping Services LLC
12.2020 - Current
Program Coordinator-MHN
Managed Health Net
04.2019 - 12.2023
Customer Service Advocate
MHN - Managed Health Net
09.2013 - 03.2019
Customer Service Representative
MEDCO HEALTH SOLUTIONS
09.2006 - 04.2013
General Education -
DUNCANVILLE HIGH SCHOOL
Similar Profiles
Christopher BoscoChristopher Bosco
Senior Bookkeeper at Micro-Tax & Bookkeeping Services LLCSenior Bookkeeper at Micro-Tax & Bookkeeping Services LLC
Melissa BrownMelissa Brown
Bookkeeper at Brown Bookkeeping Services, LLCBookkeeper at Brown Bookkeeping Services, LLC
Chaz D'AcquistoChaz D'Acquisto
President at Excellence Bookkeeping & Tax Services, LLCPresident at Excellence Bookkeeping & Tax Services, LLC