Dana Jost

• Administrative Assistant to the Regional Sales and Operations Manager of Southern California.
• Managed the front office for a large HVAC wholesale distribution center for Carrier Corporation and Bryant HVAC distribution (residential and commercial).
• In charge of all procurement for 13 warehouse and store locations across Southern California regions.
• Established buying relationships with various vendors for the best pricing options.
• Ensured that orders were processed with hard deadlines, and accuracy.
• Established ordering protocols for Store and Warehouse Managers across the Southern California region.
• Created credit memos in the Sage software system, and established protocols for Comfortably California rebate programs, coordinating with Southern California Energy Company.
• Created graphics and printed materials for all Southern California store locations in line with branding for Totaline HVAC parts, Carrier, and Bryant HVAC branding.
• Maintained master lists of store locations, staff, and contacts.
• Uploaded and exported data lists from spreadsheets, and created mail merges in Microsoft Word for marketing purposes.
• Responsible for yearly scheduling of mandatory inventory for 13 stores and warehouse locations in the Southern California region.
• Shipped UPS packages for front office staff.
• Maintained office supplies and copy machines throughout the building.
• Managed vendors for the building, including a professional cleaning crew, pest control, landscaping, and assisted in the maintenance of a 300,000-square-foot building and warehouse.
• Spearheaded the building and front office renovation project in 2024.
• Handled various high-level projects for the Regional Manager, Marketing Manager, and Warehouse Operations Manager.
• Created marketing materials for meetings and training. Organized price sheet packets for customers.
• Responsible for scheduling multiple conference rooms in the office.

Worked with a staffing agency to fulfill various temp positions, including the following:

Receptionist for Jaguar Land Rover of Anaheim Hills

Answer multi-line phones, greet customers, perform data entry, and update online descriptions of cars. Customer Service and Sales.

Assistant to the Inside Sales Manager for AJ Oster Metal Company.

Data entry of all sales orders in the Oracle system for a large metal company. Accuracy and experience with sales order entry in Oracle.

• Supervisor of the Telerecruiting department (Orlando location) for the largest blood center in the Southeast.
• Responsible for hiring and training new staff on eDonor recruitment software, while maintaining ongoing training for current staff with changing protocols for blood center operations, and following FDA compliance.
• Coach staff on donor recruitment protocols, customer service via incoming phone calls, resolving donor issues, and overall blood center phone responsiveness.
• Responsible for writing yearly staff reviews and maintaining monthly and yearly reports of donor recruitment for staff members of the department.
• Maintained various Excel reports for calls per hour, donors recruited per hour, overall donors recruited, and other required goals for the department.
• Established department standard operating procedures (SOPs) for blood donor recruitment while following FDA regulations.
• Managed various mass communications to educate the public on blood donation, including pulling lists of donors to call for specific types of donations, sending email blasts to donors for special promotions, and sending text appeals for blood donation using the Odyssey messaging system.
• Managed escalated donor issues, complaints, and questions; assisted donors in accessing their online profile to view cholesterol results, health screening results, and blood donor eligibility.
• Additional role as Systems Administrator for eDonor software, managed internal and external tech support for eDonor Recruitment software, and helped with developing changes in the software to better utilize functionality, working directly with Haemontics, a third-party software company.
• Approved payroll using Kronos time and attendance software on a weekly basis.
• Managed staff requests for time off scheduling to ensure there was coverage in the call center at all times.