Damara Landa
St Charles ,IL
Summary
Self-motivated and energetic Sales Consultant with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Proven sales, cultivating lasting relationships with clients, resulting in repeat business. Maintain a proactive approach to meet customer needs with extensive knowledge of industry and market. Dedicated to achieving established goals and developing long-term customer retention and repeat business.
Working in new and used luxury car sales. Self-directed and self-motivated. Dedicated to delivering high-quality service and building lasting customer relationships.
Overview
14
14
years of professional experience
Work History
Automotive Sales Consultant | Sales Advisor
Sherman Dodge
Skokie, IL
04.2024 - 06.2025
- Greet and engage customers in a professional and friendly manner.
- Understand customer needs and recommend suitable vehicles and options.
- Conduct vehicle demonstrations and test drives.
- Present pricing, financing, and leasing options clearly and accurately.
- Negotiate sales terms and close deals while maximizing profitability.
- Maintain up-to-date knowledge of dealership inventory, promotions, and automotive industry trends.
- Follow up with customers post-sale to ensure satisfaction and encourage repeat business and referrals.
- Document sales activity and customer interactions in dealership CRM systems.
Auto Sales Consultant
Zeigler Auto
Downers Grove, IL
05.2021 - 07.2022
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Accompanied customers and demonstrated performance features on test drives.
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Drove team revenue totals by bringing in top sales numbers.
- Coordinated repair and service appointments for established customers.
- Qualified and followed-up on potential new customer leads.
- Negotiated purchase prices and explained sales, warranty and optional products.
- I filled and tan credit applications for customers
Auto Sales Consultant
Sherman Dodge
Skokie, IL
10.2018 - 02.2020
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle.
- Accompanied customers and demonstrated performance features on test drives.
- Drove team revenue totals by bringing in top sales numbers.
- Qualified and followed-up on potential new customer leads.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Auto Sales Consultant
Grossinger Auto Group
Lincolnwood, IL
04.2015 - 06.2018
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle.
- Accompanied customers and demonstrated performance features on test drives.
- Drove team revenue totals by bringing in top sales numbers.
- Qualified and followed-up on potential new customer leads.
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
- Demonstrated car technology options and available amenities and upgrades for each model.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Assistant Store Manager
Max Studio
Rosemont, IL
01.2013 - 12.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Relationship Banker
PNC Bank
Chicago, IL
01.2011 - 04.2012
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Continually boosted branch production and revenue by Number% by consistently meeting all monthly and quarterly sales goals.
- Increased daily sales by Number% by upselling Type and Type banking products and financial services to customers.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Presented new and additional products and services to existing customers.
- Approached prospective clients through cold calling and emails to meet sales targets.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Performed vault duties to handle large deposits of up to $Amount and distribute currency to coworkers.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
- Solved customer challenges by offering relevant Type Products or Services.
- Located and pre-qualified customers for mortgages.
Education
Associate Of Business Administration - Business Administration And Management
Oakton Community College
Des Plaines, IL09.2013
Skills
Meeting Sales Goal
Negotiation
Exceeding Customer Expectations
Strong Communication and Interpersonal Skills
Customer Service
Building Customer Loyalty
Upselling Strategies
Excellent Written and Verbal Communication
Building Customer Relationships and Loyalty
Strong negotiation and closing skills
Adaptability to different customers and situations
Self motivation and goal oriented
Handling objections and overcoming buyer hesitation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Automotive Sales Consultant | Sales Advisor
Sherman Dodge
04.2024 - 06.2025
Auto Sales Consultant
Zeigler Auto
05.2021 - 07.2022
Auto Sales Consultant
Sherman Dodge
10.2018 - 02.2020
Auto Sales Consultant
Grossinger Auto Group
04.2015 - 06.2018
Assistant Store Manager
Max Studio
01.2013 - 12.2014
Relationship Banker
PNC Bank
01.2011 - 04.2012
Associate Of Business Administration - Business Administration And Management
Oakton Community College