WAN
Damario Shawnwan Haynes
Grand Blanc,MI
Summary
Highly motivated, tech-savvy professional with over 5 years experience in an IT infrastructure environment. Extensive experience performing repairs and also providing client and commercial support for IT hardware and software. Great ability and talent for troubleshooting and repairing tech equipment. Proficiency: Customer Service / Retail Management Self-Motivated / Adaptability Interpersonal Skills / Organizational Skills Light Maintenance / Call Center Housekeeping / Manage Multiple Priorities Problem-Solving / Team Builder Technically Inclined / PC Network & Repair
Detail-oriented I.T professional] with 5 years of I.T experience. Proficient in I.T industry protocols with proven history of being a great asset with excellent guidance and employee leadership. Trained in I.T and committed to punctuality.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Facility Operations
Oakland Schools Technical Center ( North East )
Pontiac, MI
03.2022 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events
- Promoted building security by locking doors and checking electrical appliances for safety hazards
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors
Custodian
DSquared Facilities Management
Flint, MI
04.2020 - Current
- Cleans and polishes furniture and fixtures
- Manages inventory of cleaning supplies
- Scrubs, sanitizes and supplies restroom facilities
- Dusts furniture, walls, and equipment
- Notifies managers regarding need for repairs or additions to building operating systems
- Empty trash, sweep, and mop floors
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces
- Reported vandalism or other damage to property to supervisor
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals
Head Custodian
Aaron Companies
Flint, MI
04.2020 - 10.2020
- Kept building and property in clean and orderly condition
- Performed routine maintenance activities
- Performed heavy cleaning duties
- Swept, mopped, scrubbed, and vacuumed floors
- Gathered and empties trash
- Scrub, sanitize, and supply restroom facilities.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported vandalism or other damage to property to supervisor.
- Kept building spaces premises clean inside and outside.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
General Employee
General Motors
Flint, MI
08.2019 - 04.2020
- Maintain, troubleshoot, and perform tasks on all equipment in the assigned workspace
- Operate warehouse equipment in connection with the receipt; storage and shipping of parts (sit down/stand up fork truck, driving trucks, order selector)
- First responder support of production tooling and/or assembly environment
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Performed hand-finishing of final products after assembling component parts for items.
- Identified machinery malfunctions by performing troubleshooting tasks.
- Analyzed project specifications and other instructions prior to job start to pinpoint tasks and determine completion dates.
Telecom Engineer
Complete Interactive Technologies
Clinton, MI
07.2018 - 03.2019
- Evaluated requirements to determine whether internal or other operating systems were more appropriate
- Installing, maintaining, testing, and repairing circuits and equipment
- Documented networks by labeling and routing equipment and cables and recording configuration diagrams and specifications
- Managed user access
- Conducted project planning cost analysis, and vendor comparison
- Installed security and network hardware
- Ordered equipment and wiring, adhered to budgets, and documented system components
- Reached clients how to use systems and equipment
- Performs technical, operational, and training support to computer users either by telephone or onsite
- Installs, tracks, tests, repairs, and troubleshoots networked personal computers, laptops and tablets, printers, and other peripherals.
- Updated software and firmware with latest patches.
- Reviewed and tested installations for compliance with quality control standards.
Technology Support Specialist
Baker College of Flint
Flint, MI
03.2016 - 07.2018
- Resolved client inquiries and issues promptly; communicated closure effectively through email and phone communications
- Adding and terminating accounts
- Utilization of Microsoft Office
- Monitored email spamming, ran scans for system efficiency
- Documented and recorded all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues
- Managed open calls by identifying and prioritizing issues according to published policies utilizing call center priorities
- Escalated customers to senior team members or department members if situation is beyond ability and additional assistance is needed Utilized ticketing system to diagnose and resolve issue promptly
- Utilized good customer service to end-users regarding password resets and technical assistance
- Performs hardware and software diagnostics, coordinates needed repairs
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Janitor/ Maintenance
Medstar Ambulance
Mount Clemens, MI
03.2015 - 09.2016
- Followed all security and workers’ rules and regulations
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and other work areas so that health standards are met
- Observed precautions required to protect college and student property and report damage, theft, and found articles to supervisors
- Replaced light bulbs, wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained floor cleaning and waxing equipment.
Housekeeper/Maintenance
Baker College
Clinton, MI
10.2013 - 03.2016
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and other work areas so that health standards are met
- Replaced light bulbs, wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Adhered to professional house cleaning checklist.
- Operated electronic backpack vacuums and floor sweepers.
- Dusted picture frames and wall hangings with cloth.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Facility Service Associate/Cashier
Lowes
Clinton, MI
06.2012 - 10.2014
- Responsible for quick efficient check out of customers, operating cash register, processing customer payments, bagging customer goods
- Assisted customers in selection, demonstration, and purchases of products including special orders
- Used scrubber to clean floors, janitorial duties, responsible for store cleanliness, order store parts and cleaning supplies, IT support, and hardware troubleshooting
- Performed basic preventative maintenance on store equipment as needed, emptied all garbage containers, and dispose of properly
- Touched up paint and swept floors as needed
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
PC Tech 1 IT Consultant
Self Employed
Louisville, KY
02.2010 - 03.2012
- Responsible for installation of hardware/software, building and configuring computers to client specifications Configured, installed, and maintained computer operating systems and related software
- Desktop, laptop, and printer repair with customer focus Used attention-to-detail, to analyze and resolve issues with client's network and pc Virus removal, PC tune-up, personal networking, server support, parental control, diagnosis and recommendation of hardware/software most suitable for end-user needs Performed hands-on fixes at desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications; also applied diagnostic utilities to aid in troubleshooting
- Recorded, tracked, and documented service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions are taken, through to final resolution Supervised, mentored, and managed staff.
- Determined maintenance requirements and assigned repairs to qualified customers.
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
Education
Associate of Applied Science - Applied Science
Daymar College
Louisville, KY 09.2008 - 09.2010
Skills
Customer Service / Retail Managementundefined
Software
NETWORK
CUSTOMER SERVICE
MICROSOFT OFFICE
PC INSTALLATIONS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Facility Operations
Oakland Schools Technical Center ( North East )
03.2022 - Current
Custodian
DSquared Facilities Management
04.2020 - Current
Head Custodian
Aaron Companies
04.2020 - 10.2020
General Employee
General Motors
08.2019 - 04.2020
Telecom Engineer
Complete Interactive Technologies
07.2018 - 03.2019
Technology Support Specialist
Baker College of Flint
03.2016 - 07.2018
Janitor/ Maintenance
Medstar Ambulance
03.2015 - 09.2016
Housekeeper/Maintenance
Baker College
10.2013 - 03.2016
Facility Service Associate/Cashier
Lowes
06.2012 - 10.2014
PC Tech 1 IT Consultant
Self Employed
02.2010 - 03.2012
Associate of Applied Science - Applied Science
Daymar College
09.2008 - 09.2010
Building Computers
My passion for computers have led me to expand my knowledge in computer science because I find it fascinating. From a young age, I was absolutely attracted by computer games which later develop into an interest for programming. I selected computing as my career because of its opening, modernity and the challenges it beholds. I feel the need for a higher education as it gives me exposure to the most recent technologies and to prepare myself in a competitive environment.
I spend lots of time on the computer researching new developments in the IT industry and browsing good deals on computer parts. I enjoy assembling personal computers for family and friends and I am also in charge of managing the network and computers in my household. I am very enthusiastic and confident with regards to anything involving computer systems, and I feel that this will play a major part in helping me broaden my knowledge in this field, gaining exposure to new areas of computer science that I have not yet studied.
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