Damario Shawnwan Haynes
Fulfillment Center Associate
Auburn Hills,MI
Summary
Detail-oriented Custodian experienced in maintaining organized inventories and fulfilling custodial requirements for commercial buildings. Delivered high-quality cleaning results through exceptional organizational skills and a proactive approach to managing multiple tasks. Contributed to diverse environments by effectively operating equipment, handling chemicals safely, and restocking supplies.
Overview
14
14
years of professional experience
Work History
Fulfillment Associate
Amazon
12.2024 - Current
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Picked, packed, and shipped 500–750 customer orders per shift while maintaining 99% accuracy rates.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
- Maintained high standards for cleanliness and organization in fulfillment center, promoting an orderly working environment for all team members.
- Fulfilled orders accurately within tight deadlines, enhancing customer satisfaction through reliable service.
- Reduced item discrepancies by diligently conducting accurate inventory counts and reporting any inconsistencies.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Consistently exceeded daily productivity targets by 15% through efficient scanning, sorting, and packing procedures
- Minimized bruising and damage to produce during picking process, ensuring freshness upon delivery.
- Minimized bruising or other damages to the produce during the picking process, preserving its freshness upon delivery.
- Supported warehouse operations by participating in cross-functional tasks such as receiving shipments, unloading trucks, and preparing outgoing orders for delivery.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Managed over 200 incoming packages coming down the conveyor belt.
Facility Operations
Oakland Schools Technical Center
03.2021 - 11.2024
- Supported facility operations through regular inspection, maintenance, and upkeep of equipment used in daily tasks.
- Enhanced facility operations by maintaining clean, safe, and organized living spaces.
- Inspected facility and grounds, removing trash and debris to enhance appearance and ensure smooth movement between spaces.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored and stocked inventory throughout facility to ensure availability of essential supplies.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
- Secured building by locking doors and checking electrical appliances for potential safety hazards.
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
- Used vacuum and shampoos to clean carpeted areas in offices, lobbies and corridors.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Communicated concerns and suggestions to supervisors about facility operations and inmate management practices.
- Maintained cleanliness across 100,000+ sq. ft. of office and common areas, supporting daily operations for 500+ employees and visitors.
- Reduced supply waste by 15% through improved inventory tracking and efficient use of cleaning materials.
- Completed daily cleaning assignments 20% ahead of schedule while consistently meeting sanitation standards.
Custodian
DSquared Facilities Management
04.2020 - 07.2023
- Empty trash, sweep, and mop floors.
- Sanitized 50+ high-touch areas and restrooms per shift to support workplace health and safety compliance
- Cleans and polishes furniture and fixtures.
- Assisted with setup and cleanup for 75+ meetings, events, and community functions annually.
- Alerted managers to repair needs and potential improvements in building operating systems.
- Cleared trash from designated areas and swept floors to maintain cleanliness.
- Conducted facility inspections and removed trash or debris to maintain appearance and ensure smooth movement between spaces.
- Managed trash removal and recycling operations for buildings serving 300+ employees and visitors daily.
- Manages inventory of cleaning supplies.
- Adhered to safety standards and established SOPs for handling, mixing, and storing hazardous chemicals.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Cleaned equipment and machinery to maintain in optimum working condition.
Custodial Coordinator
Aaro Companies
05.2019 - 11.2020
- Maintained clean and orderly condition of building and property to enhance overall appearance and functionality.
- Kept building spaces premises clean inside and outside.
- Improved team productivity by 20% through streamlined task assignments and workflow organization
- Executed heavy cleaning duties to ensure hygienic and safe environments.
- Performed routine maintenance activities.
- Conducted routine inspections that increased facility cleanliness scores from 92% to 98%.
- Gathered and emptied trash.
- Scrubbed, sanitize, and supply restroom facilities.
- Gathered and empties trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampoos to clean carpeted areas in offices, lobbies and corridors.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds, removing trash and debris to improve aesthetics and facilitate movement between spaces.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Flex Temp Worker
General Motors
08.2019 - 05.2020
- Operate warehouse equipment in connection with the receipt; storage and shipping of parts (sit down/stand up fork truck, driving trucks, order selector).
- First responder support of production tooling and/or assembly environment.
- Assembled 200–500 products per shift while maintaining 98% quality accuracy standards
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Operated hand tools, power tools, and assembly equipment to complete high-volume production orders safely and accurately.
- Trained and coached employees to reduce process bottlenecks, enhancing workflow efficiency.
- Reduced waste by implementing effective cost-saving measures throughout the workplace.
- Performed hand-finishing of final products after assembling component parts for items.
- Implemented cost-saving measures that reduced waste and improved resource utilization in the workplace.
- Achieved management-set goals across various companies in deadline-driven environments as a dependable temp worker.
Telecom Engineer
Complete Interactive Technologies
07.2018 - 03.2019
- Evaluated requirements to identify optimal operating systems for specific needs.
- Installed security and network hardware.
- Designed, installed, and maintained telecommunications systems supporting 1,000+ users across multiple sites
- Reduced network downtime by 30% through proactive monitoring, troubleshooting, and preventative maintenance
- Installs, tracks, tests, repairs, and troubleshoots networked personal computers, laptops and tablets, printers, and other peripherals.
- Conducted project planning cost analysis and compared vendors to ensure cost-effective solutions.
- Documented networks by labeling and routing equipment and cables and recording configuration diagrams and specifications.
- Guided clients on effective use of systems and equipment for improved user experience.
- Resolved 95% of technical support tickets within SLA requirements, improving customer satisfaction and system reliability
- Performed technical, operational, and training support to computer users either by telephone or onsite.
- Reached clients how to use systems and equipment.
- Performs technical, operational, and training support to computer users either by telephone or onsite.
- Reviewed and tested installations for compliance with quality control standards.
- Reduced downtime for clients by conducting thorough troubleshooting and resolving complex technical issues.
- Increased operational efficiency through regular monitoring, analysis, and optimization of network systems.
Technology Support Specialist
Baker College of Flint
03.2016 - 07.2018
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided technical support to 200–500 end users, resolving hardware, software, and network issues with a 95%+ first-contact resolution rate
- Processed account additions and terminations meticulously to ensure accurate records.
- Utilized Microsoft Office suite regularly for document creation and data analysis.
- Reduced average ticket resolution time by 30% by improving troubleshooting workflows and prioritization processes
- Utilized good customer service to end-users regarding password resets and technical assistance.
- Documented client interactions in management systems, enhancing transparency and understanding of technical issues.
- Documented and recorded all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
- Managed open calls by identifying and prioritizing issues according to published policies utilizing call center priorities.
- Escalated customers to senior team members or department members if situation is beyond ability and additional assistance is needed.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Monitored email spamming, ran scans for system efficiency.
- Secured sensitive information by implementing robust cybersecurity protocols that thwarted potential breaches and protected company assets.
- Secured sensitive information through implementation of cybersecurity protocols, protecting company assets from potential breaches.
- Facilitated successful data migration projects by planning and coordinating with relevant personnel.
- Adding and terminating accounts.
- Utilization of Microsoft Office.
Janitor/ Maintenance
Medstar Ambulance
03.2015 - 09.2016
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and other work areas so that health standards are met.
- Maintained cleanliness and sanitation for facilities spanning 30,000–80,000+ sq. ft., including restrooms, offices, hallways, and common areas.
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and other work areas to meet health standards and enhance overall safety.
- Completed daily cleaning and maintenance tasks 20–25% ahead of schedule while meeting all safety and quality standards.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Replaced light bulbs, washed windows, walls, ceilings, and woodwork, and polished surfaces.
- Replaced light bulbs, wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
- Performed routine maintenance and minor repairs that reduced external contractor calls by 20%.
- Maintained floor cleaning and waxing equipment.
- Supervised supplies in inventory and submitted reorder requests.
- Performed daily maintenance tasks, including sweeping, mopping, and vacuuming, to enhance facility cleanliness and contribute to a welcoming environment.
- Conducted preventative maintenance checks on lighting, plumbing, and fixtures, helping reduce facility downtime by 15%.
- Observed precautions required to protect college and student property and report damage, theft, and found articles to supervisors.
Housekeeper/Maintenance
Baker College
10.2013 - 03.2016
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and other areas to ensure compliance with health standards.
- Replaced light bulbs, washed windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
- Achieved 95–100% guest satisfaction scores related to room cleanliness and maintenance in hospitality/residential settings.
- Maintained cleanliness and comfort in commercial buildings through vacuuming, window cleaning, and dusting, enhancing overall guest experience.
- Completed cleaning and maintenance tasks 20% faster than standard turnaround times during high-occupancy periods
- Replaced light bulbs, washed windows, walls, ceilings, and woodwork, and polished surfaces.
- Dusted picture frames and wall hangings to maintain cleanliness and presentation.
- Supported turnover of 10–25 rooms daily during peak occupancy, ensuring timely availability for incoming guests
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Cleaned and polished building entryway glass to ensure a welcoming environment.
- Conducted routine inspections of rooms and common areas, identifying and resolving issues before escalation.
- Dusted picture frames and wall hangings with cloth.
- Disposed of trash and recyclables each day to avoid waste buildup.
Facility Service Associate/Cashier
Lowes
06.2012 - 10.2014
- Managed quick and efficient checkout of customers, operated cash register, processed customer payments, and bagged customer goods.
- Maintained cleanliness and sanitation of 100,000–150,000+ sq. ft. of facility space, including restrooms, lobbies, and common areas
- Provided customer service to 300+ guests daily, resolving inquiries and improving overall customer satisfaction
- Assisted customers in selection, demonstration, and purchases of products including special orders.
- Operated cash register and processed 150–300 customer transactions per shift with 99%+ accuracy in cash handling
- Restocked and maintained inventory of 500+ items weekly, reducing product shortages by 15%
- Operated scrubber to clean floors, performed janitorial duties, ordered store parts and cleaning supplies, and provided IT support and hardware troubleshooting.
- Performed basic preventative maintenance on store equipment as needed, emptied all garbage containers, and disposed of properly.
- Touched up paint and swept floors.
- Identified repair needs and major maintenance concerns, escalated issues to management for timely resolution.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Touched up paint and swept floors as needed.
- Maintained cleanliness and organization within facility to foster positive work environment for staff.
- Assisted in reducing facility safety hazards by reporting and resolving 100+ maintenance concerns annually
- Coordinated with vendors for timely delivery of maintenance services, ensuring optimal facility performance.
- Collaborated with team members to complete projects efficiently, resulting in improved facility operations.
Education
Associate of Applied Science - Applied Science
Daymar College
Louisville, KY09-2010
Associate of Science - General Studies
Clintondale High School
Clinton Township, MI06-1993
Skills
Inventory Management
Customer Service
Technical Support
Problem-Solving
Manage Multiple Priorities
Adaptability
Reliability
Team Builder
Self-Motivated
Active Listening
Warehouse safety
Restroom care
Cleaning expertise
Waste disposal
Chemical handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Accomplishments
- Documented and resolved negative customer feedback which led to a 26% increase in positive feedbacks
- Collaborated with team of four result was better efficiency, transparency, seamless interaction and better quality of work. .
- Resolved product issue through consumer testing.
- Achieved praise through effectively helping with training new hires.
Languages
Spanish
Limited Working
Timeline
Fulfillment Associate
Amazon
12.2024 - Current
Facility Operations
Oakland Schools Technical Center
03.2021 - 11.2024
Custodian
DSquared Facilities Management
04.2020 - 07.2023
Flex Temp Worker
General Motors
08.2019 - 05.2020
Custodial Coordinator
Aaro Companies
05.2019 - 11.2020
Telecom Engineer
Complete Interactive Technologies
07.2018 - 03.2019
Technology Support Specialist
Baker College of Flint
03.2016 - 07.2018
Janitor/ Maintenance
Medstar Ambulance
03.2015 - 09.2016
Housekeeper/Maintenance
Baker College
10.2013 - 03.2016
Facility Service Associate/Cashier
Lowes
06.2012 - 10.2014
Associate of Applied Science - Applied Science
Daymar College
Associate of Science - General Studies
Clintondale High School