DENICENICOLE JACKSON
Pontiac,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Customer Service] position. Ready to help team achieve company goals. Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
15
15
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Office Assistant
North Oakland Medical Center
Pontiac , MI
2009.06 - 2024.09
- Assisted the private physician in office
- Assisted with filing, shredding and scanning paperwork.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
Call Center representative
Wayne State University
- 2013.05
- Reach out to alumni, parents, friends and graduating seniors year-round in support of university initiatives
- Increase annual giving participation and share information about campus programs
- Consistent in effective communication over the phone
- Ability to get donations ranging from $10-$100 for the school.
Retail Worker
Dollar Tree
Bloomfield Hills , MI
2013.06 - 2014.05
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
Certified Nurse Assistant
Woodward Hills Nursing Center
2015.06 - 2018.04
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
- Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
Home health aid
Home Instead Senior Living Care
Waterford , MI
2018.07 - 2019.01
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Paraeducator (Autism students grades 6-8)
Pontiac Middle School
2020.03 - Current
- Maintained a safe and inclusive learning environment by addressing behavioral issues promptly and following established protocols.
- Ensured accurate documentation of all services provided to students in compliance with district policies, state regulations, and federal mandates.
- Monitored student progress through regular assessments, adjusting instructional methods accordingly to maximize effectiveness.
Certified Guest Teacher
Pontiac School District
Pontiac , MI
2021.01 - Current
- Worked with individuals, small groups or entire class to teach content.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Implemented project-based learning opportunities, fostering creativity and collaboration among students.
- Assessed student progress regularly, adjusting lesson plans accordingly to maximize understanding and retention of material.
Education
Nursing Aid
Health Care And Solutions Group
Detroit, Michigan 2015.06 - 2015.07
Associate of Arts - Nursing
Dorsey College of Nursing
Madison Heights, MI02.2017
No Degree - Pre-Nursing
Wayne State University
Detroit, MI 2010.09 - 2013.06
No Degree - Pre-Nursing
Davenport University
Warren, Michigan 2014.09 - 2015.07
Skills
- Critical Thinking
- Innovative Lesson Planning
- Excellent Reading Comprehension
- Documentation
- Call Center Operations
- Customer Service Optimization
- Resolving Issues
- Instructing
Certification
- CNA certificate course, 07/2014
- CPR Certification: Adult and Child CPR, 06/2013
- Highschool Diploma, 06/2010
- Licensed Practical Nurse Diploma, 2017
References
Available Upon Request
Accomplishments
- Technology Integration - Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
- Achieved estimate of 5,000 donations from Wayne State alumni at WSU's call center in 2011.
- Won "Employee of the Month" award at Home Instead Homecare in 2019.
- Dynamic Teaching Techniques - Instructed students in academic subjects using variety of techniques such as phonetics, multisensory learning and repetition to reinforce learning.
- Interactive Learning - Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureFlexible work hoursWork from home optionPersonal development programsTimeline
Certified Guest Teacher
Pontiac School District
2021.01 - Current
Paraeducator (Autism students grades 6-8)
Pontiac Middle School
2020.03 - Current
Home health aid
Home Instead Senior Living Care
2018.07 - 2019.01
Nursing Aid
Health Care And Solutions Group
2015.06 - 2015.07
Certified Nurse Assistant
Woodward Hills Nursing Center
2015.06 - 2018.04
No Degree - Pre-Nursing
Davenport University
2014.09 - 2015.07
Retail Worker
Dollar Tree
2013.06 - 2014.05
No Degree - Pre-Nursing
Wayne State University
2010.09 - 2013.06
Office Assistant
North Oakland Medical Center
2009.06 - 2024.09
- CNA certificate course, 07/2014
- CPR Certification: Adult and Child CPR, 06/2013
- Highschool Diploma, 06/2010
- Licensed Practical Nurse Diploma, 2017
Call Center representative
Wayne State University
- 2013.05
Associate of Arts - Nursing
Dorsey College of Nursing
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