Summary
Overview
Work History
Education
Skills
Timeline
Generic

Damaris Alvarenga

Waldorf

Summary

Dedicated call center representative with proven skills in complaint resolution, data entry, and managing high call volumes. Committed to enhancing customer satisfaction and driving service improvements through effective communication.

Overview

6
6
years of professional experience

Work History

Call Center Representative

Passport Auto Group
Suitland, MD
02.2023 - Current
  • Managed high volume of inbound calls, providing exceptional customer service and support.
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction ratings.
  • Analyzed customer feedback to identify trends and recommend service improvements to management.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Maintained up-to-date knowledge of product and service changes.
  • Scheduled and coordinated appointments for diverse clientele, optimizing daily operations.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.

Accounts Assistant

Acceptance Now
Lanham, MD
02.2020 - 04.2021
  • Analyzed credit applications to determine eligibility and risk factors.
  • Reviewed and verified financial documentation ensuring accuracy and compliance.
  • Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
  • Resolved customer inquiries through effective communication and problem-solving skills.

Education

High School Diploma -

Parkdale High School
Riverdale Park, MD

Skills

  • Customer support
  • Data entry
  • Problem-solving skills
  • Customer service
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Call control
  • Complaint resolution
  • Appointment scheduling
  • Calm disposition
  • Logging call information
  • FLUENT IN Spanish
  • Microsoft Excel

Timeline

Call Center Representative

Passport Auto Group
02.2023 - Current

Accounts Assistant

Acceptance Now
02.2020 - 04.2021

High School Diploma -

Parkdale High School
Damaris Alvarenga