Damaris Bonilla
Groton,CT
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
Rodeway Inn hotel Groton
Groton, CT
01.2019 - 11.2024
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Housekeeper
Residents Inn By Marriott
Mystic, Connecticut
08.2018 - 01.2019
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Responded to requests from guests regarding housekeeping needs.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
Skills
- Cleaning practices
- Department coordination
- Ordering cleaning supplies
- Staff evaluations
- Communication
- Laundry operations
- Housekeeping
- Cleaning techniques
- Deep cleaning
- Multitasking and organization
- Hardworking
Timeline
Housekeeping Supervisor
Rodeway Inn hotel Groton
01.2019 - 11.2024
Housekeeper
Residents Inn By Marriott
08.2018 - 01.2019