Damaris Caldera
Odessa,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
F&L Trucking Company
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
CDL Merchandiser Driver II
Coca-Cola Southwest Beverages LLC
03.2022 - 10.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Customer Service Representative
F&L Trucking Company
04.2019 - 03.2022
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Odessa High School
Odessa, TX06.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Paperwork Processing
- Team Development
- Documentation
- Administrative Support
- Microsoft Office Suite
- Data Collection
- Dispute Resolution
- Sales expertise
- Delivery Scheduling
- Warehousing functions
Certification
CDL Class A License
Forklift Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
F&L Trucking Company
10.2022 - Current
CDL Merchandiser Driver II
Coca-Cola Southwest Beverages LLC
03.2022 - 10.2022
Customer Service Representative
F&L Trucking Company
04.2019 - 03.2022
High School Diploma -
Odessa High School