Damaris Claudino
Katy
Summary
MBA-educated Healthcare Operations and Administrative Manager with 20+ years of progressive leadership experience across healthcare and corporate environments. Proven ability to manage multi-state home health operations, oversee credentialing and compliance processes, lead teams of 15+ employees, and support networks of 300+ providers. Strong background in payroll, billing, insurance coordination, and regulatory compliance. Trilingual in English, Spanish, and Portuguese. Highly reliable, detail-oriented, and experienced in both corporate and healthcare administration environments.
Overview
2027
2027
years of professional experience
Work History
Office Manager – Home Health Agency
Resource Care Corporation
2013 - Current
- Oversee daily operations of a home health agency supporting 15 direct staff and 300+ healthcare providers
- Manage office workflow, interdepartmental coordination, and administrative efficiency
- Supervise office staff and provide ongoing leadership, training, and performance support
- Lead credentialing and re-credentialing processes for agency providers
- Maintain insurance contracts and ensure documentation compliance with payer requirements
- Track licensing, certifications, and regulatory renewals to ensure full compliance
- Process billing through EVV system (Vesta), ensuring accuracy of claims submission
- Monitor insurance claims, resolve denials, and follow up on unpaid balances
- Oversee payroll processing by extracting caregiver hours and verifying accuracy
- Maintain payroll spreadsheets and coordinate with accounting for timely payments
- Support PHC coordination activities to ensure proper service delivery and scheduling
- Prepare documentation for audits, inspections, and regulatory reviews
- Improve internal workflows to increase operational efficiency and accuracy
Credit Analyst Team Coordinator
Experian | Brazil
1991 - 2003
- Supervised a team of 10 credit analysts in a fast-paced corporate environment
- Assigned daily workflow and monitored performance and productivity metrics
- Ensured accuracy and compliance in credit analysis processes
- Supported team training, development, and performance improvement
- Strengthened leadership, communication, and analytical decision-making skills
Education
Bachelors Degree in Business -
Universidade De São Paulo
Masters of Business Administration -
Fundacao Getulio Vargas
Skills
- Healthcare Operations Management
- Home Health Administration
- Team Leadership & Supervision
- Payroll Processing & Verification
- Medical Billing & Insurance Follow-up
- Credentialing & Provider Enrollment
- Compliance & Regulatory Oversight
- Contract & Payer Management
- Staff Training & Development
- Process Improvement
- Microsoft Excel & Office Suite
- EVV Systems (Vesta or similar)
- Bilingual/Trilingual Communication
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager – Home Health Agency
Resource Care Corporation
2013 - Current
Credit Analyst Team Coordinator
Experian | Brazil
1991 - 2003
Bachelors Degree in Business -
Universidade De São Paulo
Masters of Business Administration -
Fundacao Getulio Vargas