Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Damaris Damian

Las Vegas,NV

Summary

Proactive Customer Service Representative and Sales Associate with expertise in handling high-stress situations and resolving conflicts efficiently. Known for empathetic resolution of customer complaints, enhancing loyalty and repeat business. Strong skills in problem-solving, critical thinking, and time management, dedicated to delivering exceptional customer service.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Pizza Hut
03.2024 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Cake Among Us
07.2022 - 02.2024
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Answered emails for cake orders effeciently and accordingly.
  • Maintained tidy and organized work area to comply with cleanliness standards.

Education

High School Diploma -

Los Osos High School
Rancho Cucamonga, CA
05.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Prioritization
  • Time Management

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Pizza Hut
03.2024 - 08.2024

Sales Associate

Cake Among Us
07.2022 - 02.2024

High School Diploma -

Los Osos High School

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Damaris Damian