Damaris Dewar Villar
Houston
Summary
Dynamic professional seeking a role that leverages a diverse background, strong skill set, and proven abilities to drive organizational growth and profitability. Committed to delivering impactful results through strategic thinking and effective collaboration. Eager to contribute to a forward-thinking team that values innovation and excellence. Passionate about fostering an environment that encourages continuous improvement and success.
Overview
28
28
years of professional experience
Work History
Service Manager
Mambo Restaurants
Pasadena, TX
07.2025 - Current
- Guest Relationship Management: Engaged with guests to resolve issues and enhance their experience.
- Staff Supervision: Oversaw front desk staff performance and provided ongoing training for service excellence.
- Operational Compliance: Maintained compliance with hospitality regulations, including health and safety standards.
- Inventory Management: Monitored inventory levels of supplies and coordinated timely reorders to prevent shortages.
- Resolved guest complaints promptly, enhancing customer satisfaction through tailored service solutions.
- Ensured compliance with health regulations by conducting regular inspections of facilities and practices.
- Analyzed guest feedback trends, implementing actionable improvements in service delivery protocols.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Manager
SPB Hospitality (Logan’s Roadhouse 484)
Texas, USA
01.2022 - 2025
- Hiring and training employees, making schedules and completing payroll. Keeping track of inventory. Maintenance of equipment. Overseeing food presentation. Complying with food safety regulations. Answering customer and employee complaints. Ensuring proper sanitization. Maintaining food service budget. Providing excellent customer service. Reviewing guest feedback. Fill in as needed.
Administrative Assistant / Travel Advisor
Fly Luxus Travel Agency
Panama, Panama
01.2013 - 01.2019
- All administrative and organizational tasks of the company and personnel. Liason with suppliers. Advise Clients in the organization of business and / or personal trips. Guarantee the effectiveness and quality of service to customers.
Coordination Assistant / Guide
Global Medical Training (ONG)
Panamá, Panama
01.2010 - 01.2013
- All the tasks of organizing the Medical Tour. Get all the required staff. Connect with all relevant Organizations. Coordinate all the activities of the group, both curricular and extracurricular. Keep an eye on staying on budget.
Marketing and Public Relations / Teacher / Teacher
CADI Bilingual Academy / Instituto Superior Bilingüe de Centro América / ISLATEN (Universidad Marítima)
Las Tablas / Penonomé, Panama
01.2010 - 01.2011
- Presentation and promotion of ideas, goods and services. Process of planning and performing conception, pricing and distribution. Process of developing relationships with customers, discovering their needs, adjusting products and / or services to meet the needs of the potential customer and preserving the current customer properly. Teach administrative and tourist classes. Bilingual Pre-School Education
Chief Purser/Crew Manager
V-Ships Leisure
Florida, USA
01.2001 - 01.2010
- Managing administrative duties involving the crewing function. Handle all personnel scheduling and assignments. Liaises with all other departments, Vessels, Flag State Administrations, Recruiting Agents and Port Agents. All finance involving passengers and crew. All immigration and customs procedures for passengers and crew. Addressing all crew Ship-Office communications. Coordinating all Gift Shop/Spa operations. Supervised Front Office Department. To ensure that vessels are manned at all times by qualified, trained and medically fit crew in accordance with relevant maritime regulations, V.Ships employment policies, and within budgeted parameters.
Rooms Division Manager
Marriott Fairfield Inn & Suites Palm Beach
Florida, USA
01.2002 - 01.2004
- Managed the guest room division of the hotel to achieve the high levels of guest satisfaction expected by Marriott International. Responsibilities included preparation and staff training for Marriott’s semi-annual quality assurance inspections, purchasing for each area of the rooms division and ensuring expenditures remained within the budget guidelines. Assisted Guest Service Supervisor with front of house duties as needed.
Chief Purser
New Commodore Cruise Line
Florida, USA
01.1998 - 01.2001
- Responsible for the passengers and crew daily activities. Embarkation and disembarkation of passengers, all immigration and customs procedures for the clearance of the Ship in each port. Mediator of all relationships between passengers and crew (Front Desk services) and Ship’s finance. Several positions were held, ranging from Assistant Purser to Second Purser.
Education
Bachelor of Business Administration - Administrative Computer Operator
ITESM
Cuernavaca, Mexico01-1992
Bilingual Bachelor - Sciences and Letters
St. Mary's Academy
Colon, Panama01-1986
Skills
- Customer service
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service management
- Employee training and development
- Time management
- Team collaboration and leadership
Languages
Spanish and English
Timeline
Service Manager
Mambo Restaurants
07.2025 - Current
Service Manager
SPB Hospitality (Logan’s Roadhouse 484)
01.2022 - 2025
Administrative Assistant / Travel Advisor
Fly Luxus Travel Agency
01.2013 - 01.2019
Coordination Assistant / Guide
Global Medical Training (ONG)
01.2010 - 01.2013
Marketing and Public Relations / Teacher / Teacher
CADI Bilingual Academy / Instituto Superior Bilingüe de Centro América / ISLATEN (Universidad Marítima)
01.2010 - 01.2011
Rooms Division Manager
Marriott Fairfield Inn & Suites Palm Beach
01.2002 - 01.2004
Chief Purser/Crew Manager
V-Ships Leisure
01.2001 - 01.2010
Chief Purser
New Commodore Cruise Line
01.1998 - 01.2001
Bilingual Bachelor - Sciences and Letters
St. Mary's Academy
Bachelor of Business Administration - Administrative Computer Operator
ITESM