Damaris Droz
Sound Beach,NY
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Knowledgeable Case Manager experienced in coordinating care for individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
5
5
years of professional experience
Work History
Case Manager Supervisor
LTI
Hempstead, NY
02.2021 - Current
- Improved client outcomes by implementing effective case management strategies and streamlining processes.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
- Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
- Developed strong relationships with community partners to facilitate access to resources for clients in need.
- Conducted comprehensive assessments of clients'' needs, leading to tailored interventions and supports for each individual.
- Streamlined internal communication processes, ensuring timely updates on client progress and facilitating better decision-making among staff members.
- Served as an advocate for clients'' rights, working diligently to ensure their voices were heard and respected throughout the case management process.
Mental Health Counselor
United Way
Deer Park, NY
01.2019 - 02.2021
- Improved patient treatment outcomes by conducting thorough assessments and developing customized treatment plans.
- Enhanced patient engagement through the implementation of group therapy sessions focused on coping strategies and emotional regulation.
- Collaborated with interdisciplinary team members to provide comprehensive care for patients with mental health disorders.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Built rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices.
- Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Served as an advocate for clients within various systems including healthcare providers, insurance companies, educational institutions.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Encouraged patients to discuss experiences in group and individual settings.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Education
Bachelor of Arts - Psychology
SUNY College At Old Westbury
Old Westbury, NY05.2026
Skills
- Stakeholder Collaboration
- Client Advocacy
- Program Planning
- Crisis intervention
- Interpersonal skills
- Community outreach
- Organizational skills
- Leadership abilities
- Staff supervision
- Case assessment
- Decision-making
- Problem-solving
- Ethical conduct
- Case Management
- Family Education
- Care Coordination
- Health History Documentation
- Home Visits and Inspections
- Staff Education and Training
Languages
Spanish
Full Professional
Timeline
Case Manager Supervisor
LTI
02.2021 - Current
Mental Health Counselor
United Way
01.2019 - 02.2021
Bachelor of Arts - Psychology
SUNY College At Old Westbury