Joseph Williams
Oakland,CA
Summary
Dynamic leader with a proven track record at Lao Family Community Development, enhancing case management through effective program planning and stakeholder collaboration. Skilled in client advocacy and problem-solving, significantly improving service delivery and client satisfaction. Expert in fostering relationships and driving positive outcomes, demonstrating exceptional decision-making and multitasking abilities.
Overview
18
18
years of professional experience
Work History
Case Manager Supervisor
Lao Family Community Development
08.2021 - 05.2024
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Managed budgetary responsibilities for the case management department, ensuring optimal allocation of resources based on client needs and program goals.
- Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
- Promoted a culture of collaboration and teamwork within the department by fostering open communication channels and encouraging peer support among staff members.
- Developed strong relationships with community partners to facilitate access to resources for clients in need.
Merchandiser
PepsiCo
03.2019 - 08.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Seasonal Package Deliverer
United Parcel Service, UPS
11.2018 - 01.2019
- Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
- Demonstrated strong problem-solving skills when faced with unexpected challenges such as road closures or inclement weather.
- Maintained clean delivery vehicle and notified management of maintenance concerns and issues.
- Increased on-time delivery rates through effective communication with dispatchers and proactive route adjustments.
- Handled fragile items carefully, reducing instances of damage during transit and increasing client satisfaction levels.
- Conducted thorough vehicle inspections before each shift, identifying potential issues early to minimize downtime or delays.
Office Furniture Installer / Delivery Driver
Men In Black Installers
04.2006 - 11.2018
- Maximized client satisfaction through punctuality and professionalism while maintaining open lines of communication throughout the installation process.
- Demonstrated versatility in the role, successfully adapting to different types of office environments during multiple assignments across diverse industries.
- Collaborated with sales representatives to provide accurate quotes for office furniture installation projects, based on project complexity and labor requirements.
- Maintained a clean work environment by disposing of packaging materials and debris after each installation job.
Education
High School Diploma -
Mcclymonds High School
Oakland, CA06.1988
Skills
- Client Advocacy
- Program Planning
- Stakeholder Collaboration
- Positive Attitude
- Problem-Solving
- Organization and Multitasking
- Decision-Making
- Relationship Building
- Case Planning
- Case Needs Assessment
- Conflict Resolution
Building Cars / Motorcycles; Playing Chess
I love seeing the results of a project from start to finish. WHEN it is time to strategize and plan it is very stimulating . Working with my hands brings me peace.
Timeline
Case Manager Supervisor
Lao Family Community Development
08.2021 - 05.2024
Merchandiser
PepsiCo
03.2019 - 08.2021
Seasonal Package Deliverer
United Parcel Service, UPS
11.2018 - 01.2019
Office Furniture Installer / Delivery Driver
Men In Black Installers
04.2006 - 11.2018
High School Diploma -
Mcclymonds High School
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