DAMARIS FAMILIA
United States
Summary
Experienced professional seeking full-time position to utilize interpersonal skills, time management, and problem-solving abilities. Passionate about contributing to dynamic work environments and continuously improving skill set. Committed to delivering high-quality results and exceeding expectations. Eager to collaborate with like-minded professionals for collective success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines Inc.
Rochester, NY
07.2022 - Current
- Answered passenger questions and provided solutions to issues arising during flights
- Verified aircraft and passenger compliance with policies, regulations and safety guidance
- Ensured safety and comfort of customers onboard aircraft
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements
Contact Tracer/COVID-19 Response Frontline Case Investigator
Staff Solutions
Albany, NY
06.2020 - 03.2022
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts
- Coordinated with public health and local facilities to support isolation and quarantine of individuals
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19
Customer Service Representative
Maximus
Rochester, NY
04.2016 - 11.2020
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs
- Performed daily inventory for keys and linens and detailed information in audit reports
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Anticipated guests' needs and responded to requests within reasonable amount of time
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
Education
Associate of Applied Science - undefined
Monroe Community College
Rochester, NYSkills
- Communication skills
- Customer service
- Crisis management
- Data entry
- Call center experience
- Microsoft Excel
- Microsoft outlook
- Administrative support
- Call management
Certification
- Patient Care Specialist: 2020-02
- Phlebotomy
- EKG
Timeline
Flight Attendant
Spirit Airlines Inc.
07.2022 - Current
Contact Tracer/COVID-19 Response Frontline Case Investigator
Staff Solutions
06.2020 - 03.2022
Customer Service Representative
Maximus
04.2016 - 11.2020
Associate of Applied Science - undefined
Monroe Community College