Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DAMARIS FAMILIA

United States

Summary

Experienced professional seeking full-time position to utilize interpersonal skills, time management, and problem-solving abilities. Passionate about contributing to dynamic work environments and continuously improving skill set. Committed to delivering high-quality results and exceeding expectations. Eager to collaborate with like-minded professionals for collective success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Flight Attendant

Spirit Airlines Inc.
Rochester, NY
07.2022 - Current
  • Answered passenger questions and provided solutions to issues arising during flights
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance
  • Ensured safety and comfort of customers onboard aircraft
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements

Contact Tracer/COVID-19 Response Frontline Case Investigator

Staff Solutions
Albany, NY
06.2020 - 03.2022
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts
  • Coordinated with public health and local facilities to support isolation and quarantine of individuals
  • Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures
  • Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19

Customer Service Representative

Maximus
Rochester, NY
04.2016 - 11.2020
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs
  • Performed daily inventory for keys and linens and detailed information in audit reports
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Anticipated guests' needs and responded to requests within reasonable amount of time
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention

Education

Associate of Applied Science - undefined

Monroe Community College
Rochester, NY

Skills

  • Communication skills
  • Customer service
  • Crisis management
  • Data entry
  • Call center experience
  • Microsoft Excel
  • Microsoft outlook
  • Administrative support
  • Call management

Certification

  • Patient Care Specialist: 2020-02
  • Phlebotomy
  • EKG

Timeline

Flight Attendant

Spirit Airlines Inc.
07.2022 - Current

Contact Tracer/COVID-19 Response Frontline Case Investigator

Staff Solutions
06.2020 - 03.2022

Customer Service Representative

Maximus
04.2016 - 11.2020

Associate of Applied Science - undefined

Monroe Community College
DAMARIS FAMILIA