Damaris Hernandez
Summary
Dedicated Slot Supervisor with expertise in slot operations management, customer dispute resolution, and regulatory compliance. Demonstrates strong communication, leadership, and problem-solving skills to drive team performance and enhance guest satisfaction. Focused on maintaining gaming integrity and fostering a positive casino environment.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Slot Supervisor
Seminole Hollywood Hard Rock Casino & Hotel
Hollywood
02.2025 - Current
- Supervised daily operations of slot machines and gaming areas.
- Monitored slot machine performance and addressed technical issues.
- Coached employees to enhance performance and improve guest satisfaction.
- Assisted customers with inquiries and resolved disputes effectively.
- Coordinated maintenance and repair of slot machines with technicians.
- Trained new employees on the use of gaming machines and proper procedures.
- Ensured compliance with all relevant gaming regulations and laws.
- Collaborated with other departments within the casino to ensure smooth operation of the slots area.
- Worked closely with security personnel to monitor high-value jackpots and other large payouts.
Table Games Dealer
Seminole Hard Rock Hotel & Casino - Hollywood, FL
Hollywood
06.2018 - 02.2025
- Provided VIP service to high-stakes players at multiple gaming tables
- Utilized mental math for accurate cash flow management of large sums, ensuring smooth operations
- Managed cash volumes of $500,000 to $1,000,000 weekly, supporting financial stability
- Train and guide new dealers, showcasing leadership and teamwork
- Oversaw quality control to minimize downtime and maintain weekly revenue of $1M
Team Leader
Cole Haan
West Palm Beach
02.2022 - 04.2023
- Assist leadership team and sales staff to provide world class shopping experience through the effective execution ofextraordinary brand selling and by establishing a client base, staying connected to customer needs, anticipating customer changes, and meeting customer expectations
- Support store manager and assistant store manager in implementation of initiatives and achievements of goals and objectives
- Managed expense control, loss prevention audits, checklists, and weekly reports.
- Hold store key and regularly participating in store opening and closing functions
CSR/Table Games Dealer
CoConut Creek Casino
Coconut Creek
12.2010 - 06.2018
Education
Associate of Arts - Psychology
Palm Beach State College
Lake Worth, FL 08.2016 - 12.2019
Skills
- Gaming operations
- Regulatory Compliance
- Cash & Asset Accountability
- Shift Coordination
- Scheduling Support
- Operational Efficiency
- Team Leadership & Coaching
- Employee Training & Development
- Performance Management
- Guest Service Excellence
- Conflict Resolution
- Team Communication
- Problem Solving
- Bilingual (English & Spanish)
- Policy & Procedure Enforcement
- CORE COMPETENCIES
- PROFESSIONAL EXPERIENCE TABLE GAMES DEALER
References
References available upon request.
Timeline
Slot Supervisor
Seminole Hollywood Hard Rock Casino & Hotel
02.2025 - Current
Team Leader
Cole Haan
02.2022 - 04.2023
Table Games Dealer
Seminole Hard Rock Hotel & Casino - Hollywood, FL
06.2018 - 02.2025
Associate of Arts - Psychology
Palm Beach State College
08.2016 - 12.2019
CSR/Table Games Dealer
CoConut Creek Casino
12.2010 - 06.2018